I wish I wasn’t writing this
I’ve supported this app for many many years. 10+? But I find I’m always making excuses for it when it doesn’t work. I originally loved the flexibility of being able to assign any folder to the cloud. But, It’s not seemless. The app is constantly going offline, requiring me to manually reset it. And it hangs when I use it to grab files in Procreate. I don’t want to have to think about this tool. I just want to proceed with my work.Developer Response
Please reach out to your support team for assistance https://support.sugarsync.com/hc/en-us/articles/360028520434-Live-Phone-SupportSyncs with desktop, but not iPhone
Have had this app for 10+ years and use it primarily for desktop cloud backup. That part works and files are synced and current, although iPhone problem doesn’t give me an overall “warm and fuzzy.”
Used to be able to access and download current desktop files to older iPhone SE. Now seems “frozen in time” when trying same with 2-year old iPhone 12 Mini. Desktop files showing available to the phone are 2+ years old, not the current ones. Suggestions from tech support 1 or 2 years ago did not solve the issue. It doesn’t have to be this hard. Will likely be looking for another option one of these days.Developer Response
2 year old support information will not help you, however, you can reach out to our team today and we can assist https://support.sugarsync.com/hc/en-us/articles/360028520434-Live-Phone-SupportNew version is great!
I nearly quit last year.
Fortunately my Mac and Windows and IPhone and IPad sync files automatically now!
Just as promised.
Thanks folks for your work.Developer Response
Hi there, We are glad you are enjoying your SugarSync cloud storage! Thank you for being a SugarSync customer :)