The new Carrier Home app features a contemporary look and feel that allows homeowners to control their Infinity system remotely.
The app features an enhanced homeowner experience, improved functionality and increased connectivity performance between the mobile device and their Infinity home comfort system. In addition, homeowners will be able to learn more about the air quality around their home, including a snapshot of various pollutants levels and the Air Quality Index in the atmosphere near them.
We update the app regularly to introduce new features and enhancements and look forward to your feedback.
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Summary of user reviews
Positive highlights
🔌
This app hasReliable remote control of HVAC system
🌡️
This app hasAbility to monitor and adjust temperature from anywhere
📊
This app hasProvides energy usage and weather information
🔍
This app hasDetailed system status and operating mode visibility
Negative highlights
🔍
This app hasInconsistent real-time data display, often showing stale information
🔌
This app hasFrequent disconnections and issues with maintaining connectivity
🤖
This app hasClunky and unintuitive user interface compared to previous app
🕰️
This app hasSlow response times when making changes through the app
🔒
This app hasRepeated login issues and loss of login credentials
🚫
This app hasLack of key features like vacation scheduling and occupancy sensor integration
💻
This app hasPoor software quality and stability, with bugs persisting across updates
🤷♀️
This app hasLack of communication and responsiveness from Carrier regarding app issues
The thermostat and the app do not read each other once I have set the schedule it shows the same schedule on both but when its time for it to go to home mode it will show home on the app but on the thermostat it shows away. It is really frustrating because when I go home the house is cold and at night on sleep mode it goes into home mode please fix the problem I paid $675.00 for this thermostat because carrier equipment could not use ecobee.
