Saurus.com User Reviews

Rewire Holding Ltd

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Dear people

This bank is a scam they have refused to give me access to my account and I don’t know what they have done with my balance in the account they don’t have contact number you can only send an email which they don’t reply it’s been over 4 months now

jkeniol

2 months ago

Dear [Regulatory Authority/Consumer Protection Agency],

I am writing to file a formal complaint against Saurus Banks due to their unacceptable handling of my account and their complete lack of communication. My name is David Cercel, and my account with Saurus Banks has been frozen since May 2024. Over the past few months, I have sent nine emails to their support team, providing all the requested documents and information. Despite my persistent efforts, I have received no response or resolution from the bank.

This lack of communication and inaction is deeply frustrating and has led me to question the legitimacy of Saurus Banks. Their behavior raises serious concerns about whether this is a scam, as it is not characteristic of a reputable financial institution to ignore customer inquiries and withhold funds without explanation.

I urge you to investigate this matter thoroughly. I have been patient and cooperative, but I now feel that my trust has been severely misplaced. Please take the necessary steps to hold Saurus Banks accountable and assist me in recovering my funds.

Thank you for your attention to this urgent matter.

Sincerely,
David Cercel

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dvaid moise

3 months ago

Account blocked

I have carried out the steps and please stop saying you are replying my mails the last time you guys did reply was two months ago. I have carried out this yet you say I haven’t. How am I sure I did it properly when you aren’t communicating properly with me to guide me through the steps? So please reply my mails so I can work through the steps properly if I haven’t done it properly. I have done as you requested made the recall but my end is telling nothing is happening I don’t know what’s happening at yours. Why is it so hard to reply mails? Stop apologising for inconvenience when you still make it happen. Just reply a mail is it so hard.

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paul ogidi

a year ago

Response from developer

Dear Paul, as we informed you responding to your emails, you need to follow the steps provided in order to recall your funds. We apologize for the inconveniences caused.

STAY AWAY FROM THIS APP

Stay away from this app if you value your money, they are thieves and they will block your account as soon as you deposit money there. See you in court

Gkokvxd

a year ago

Response from developer

We're sorry to hear about your experience, and we take these matters seriously. Please reach out to our support team at support@saurus.com so we can investigate and address this issue promptly. On the other hand, we are obliged to conduct regular verifications in order to keep our user's account safe.

Great New Application

Love this new application. So easy to register and manage multiple accounts, UK, EU and beyond. Great customer service as received immediate support when queried a application element. Thank you so much to the Saurus team for the new development and your support. You have a client for life ☺️

Azbestoss

a year ago

Response from developer

We're absolutely thrilled to hear that you're loving our new application! Making registration and managing multiple accounts seamless is a top priority for us, and we're glad you find it easy to use. Welcome to the Saurus family, and here's to a long-lasting partnership! ☺️

Scam

No virtual card

PitarukUK

2 years ago

Response from developer

Dear user, we do have virtual and physical cards. Please email us to support@saurus.com if you are experiencing any issue when trying to create your card. Regards

Explain the purpose of your card and account

Why can’t I use Saurus application without stress , been trying to make transfer and I keep getting error message, I had messaged the customer support No response, if there’s suspicious activity please I urge you to refund the payment back to the sender please. Every time I try to use the application it’s never straightforward . I had terrible experience already since day one why?

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Caculuxx

2 years ago

Response from developer

Dear user, we are sorry to hear about your experience. If you have provided all the requested documents, your account should be unlocked already if not, you might be missing something. Please contact support@saurus.com and we will solve your case as soon as possible.

Its been over a week

I sent 50 pound to coinbase and when i called Coinbase no money was sent I emailed over 10 times to be told they where investigating it i have had no money to use for my food for over a week do not download this app use another more reputable company

charlietomlinson9898

2 years ago

Response from developer

Good morning, we recommend you to contact the beneficiary's entity if the money was sent successfully. Please email us to support@saurus.com in order to locate it and iniciate a recall process if needed.

Rubbish

made an account more than a month ago uploaded iD and still no response said 24hrs but it’s been a month I’ve sent numerous emails to saurus however no replies

bkjonchk

2 years ago

Response from developer

Dear user, If you are experiencing any issue, please email us to support@saurus.com

Account locked after first payment on it

I’m ask my mate send me 10£ to Saurus ,becouse my bank account was empty. They send me and after that account get locked !!! Money inside ,I’m try send one more time and money arrived ,but I can’t do anything with them . Email support allriedy 2 days don’t give any respond about that . That’s looks very bad for long term business between customer and Saurus .

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jacomoty3

2 years ago

Response from developer

Dear user, We work hard to respond to all our customers in less than 24h, please, make sure you have contacted us to support@saurus.com using your registered email.