Leave a Review Avast One
You don’t know what’s going on in your own system
On Monday of this week I paid you people over $200 to upgrade to the all in 1 Avast One. Today you billed me $70 to renew one of my earlier programs from you. Supposedly your support deleted all of my old pieces and parts of yours before they installed the new Avast One. If you don’t correct this immediately, and refund my $70 I will cancel all of your products and find a company that can run their systems effectively.Show lessGullible #?
Off isn’t respected.
This doesn’t respect your turning it off. It overrides if you watch after turning it off and turns itself back on… After just a few seconds it’s back on. Thanks for overstepping your boundaries, I uninstalled. For any actual protection you obviously are required to upgrade as well. Avast for pc used to be free. I don’t think I like their business anymore.Show lessgübü
Feedback
The good
-Avast One has exceptional overall performance.
- Initial glitches with the product were swiftly resolved by the team. Great work.
-Senior technical support so far has been excellent and explanations provided and helpful.
What to do differently :
-When an issue arises , there’s an opportunity to explain to consumers
1) what caused the problem / issue (s) ,
2) what measures are implemented to prevent the problem happening again and
3) regular updates and explanations are advantageous
-Explore it for yourselves using the free version.
The bad :
-Costumer etiquette could be improved
-Was informed “don’t contact us “,by a member of the team. “The team will reach out when they are ready. “Show lessMiss Drab