GARDENA Bluetooth App User Reviews

Top reviews

It does not work

This app is just useless. After I restarted the Gardena Sileno Minimo the app does not recognize the lawnmower and the cuatomer supports has only one answer: reinstall the app. I have done it at least ten times and it still not working and no support at all from the company.

Response from developer

Hello, thanks for your review. We're sorry you aren't satisfied with our app. Please try it again and delete the app. Don't forget to delete the mower in the Bluetooth settings of your smartphone. Install the app again and follow the instructions of the app. Please don't switch on the robotic mower before the app haven't told you to. First look if an update is available on the GARDENA website of your country. First of all install the update. Best regards GARDENA Service

Regret buying

I bought the Gardena Bluetooth for drip irrigation and my devices does pair with the app. It’s constant struggle to pair this device.

Response from developer

Hello, thanks for your review and for having chosen GARDENA products. If your devices won't pair, please delete them and try to pair them again. Don't forget to delete them also in the Bluetooth settings of your smart phone. Best regards GARDENA Service

Connection unreliable

The app works and is easy to programme which is good

HOWEVER, the device and I’ve tried 2 iPads and an iPhone drop the connection even when they are plugged in and not moved which means your plants don’t get watered!
I’ve even bought an iPad to leave just connected to the watering timer while I’m away but even doing that hasn’t solved the issue.

Not impressed. Expensive but ineffective.
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Used to work, now it doesn’t

What else can I say

Very Flaky

Problem to download. Problem to connect to device. Problem with drop out of connection. Just problems. Problem is device (automatic watering control) cannot work without it. Waste of money.

Response from developer

Hello, thanks for your review and for having chosen a GARDENA product. We're sorry you aren't satisfied with the GARDENA Bluetooth App. Have you tried to delete the device and to connect it again? Don't forget to delete it also in the Bluetooth settings of your smartphone. If there should be un update available on our website it should be done first. You can contact us directly at any time using the following link to the contact form on our website: https://gardenasupportuk.zendesk.com/hc/en-gb/requests/new Best regards GARDENA Service

Doesn’t work

While I can establish a bluetooth connection when close to the device, the app doesn’t save changes such as updated mowing schedules. What’s worse the app is the only way to change certain settings.

Response from developer

Hello, thank you very much for your message. We are sorry to disappoint you. We would like to inform you that we do not have a central customer service department. Any kind of service will be handled by the sales organizations of the countries in which you live: https://www.gardena.com/us/support/advice/contact/ Best regards GARDENA Service

horrible app

Now the mower will not start because it thinks that the “loop signal off (eco)” which it is NOT! It’s not in the charger! The loop wire is connected. I want a refund.

Response from developer

Hello, thanks for review of our GARDENA Bluetooth app. Please contact us directly using the following link: https://gardenasupportus.zendesk.com/hc/en-us/requests/new Best regards GARDENA Service

Horrible

The application does need to reconnect, constantly . It also throws communication error after communication error. Gardena was a good brand. It does not seem the case anymore .

Response from developer

Hello, thank you very much for your message. We are sorry to disappoint you. We would like to inform you that we do not have a central customer service department. Any kind of service will be handled by the sales organizations of the countries in which you live. Please direct your request to the responsible subsidiary which you can find here on our website: https://www.gardena.com/int/support/find-store-or-service/ Customers in the USA: please contact our branch in Canada. Best regards GARDENA Service

Smart App?

Mower app only work in Bluetooth range.
Need to know when away if it’s mowing, if there is any issues when not at home.

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