GARDENA Bluetooth App User Reviews

GARDENA GmbH

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Sileno minimo won’t connect

Had this thing for years it’s always been a bit temperamental but nothing I couldn’t fix but this time I am pretty much done.
It will not connect to the app, I mean I have tried everything and trust me I mean everything with no success. What is going on????
Totally over it I haven’t got time for this I am sure the app is broken.
Gardena fix this issue please ASAP or reach out with some advice.
Thank you.
Regards,
A very unhappy customer right now.

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DJBIGTEZ

a year ago

Response from developer

Hello, thanks for your review. We regret the inconveniences. Please check if app and robotic mower are both updated. Look if there's an update on our website for your mower which has to be done. If the connection still won't work, please contact us directly using the following link to the contact form on our website: https://gardenasupportuk.zendesk.com/hc/en-gb/requests/new Best regards GARDENA Service

Ok app

I am able to connect and manage my gardena robot lawn mower from several feet away. It works as expected. However, the last update broke the lawn coverage settings section. No controls are visible anymore.

GamerDad80

a year ago

Response from developer

Hello, thanks for your review. We regret the inconveniences. Please check if app and robotic mower are both updated. Look if there's an update on our website for your mower which has to be done. If the connection still won't work, please contact us directly using the following link to the contact form on our website: https://us.gardena.com/pages/contact-1 Best regards GARDENA Service

Great idea, poor implementation

I have the Water Controller. It was connected to my phone and worked wonderfully for ~1 year. Now the device will no longer connect to the app (despite multiple restarts of the device and factory resets). The app continuously throws either the error that it’s found an unsupported device or the error that the device needs to be restarted. Tried to connect it via different phones (thought maybe that was the issue) and uninstalled and reinstalled the app, nothing works. Unfortunately I can’t recommend the product or the app for these reasons…

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HawkmanCH

a year ago

Response from developer

Hello, thanks for your review. Please contact us directly using the following link to the contact form on our website: https://us.gardena.com/pages/contact-1 Best regards GARDENA Service

It’s Cr@p

Tried for weeks now but the lawnmower is returning to Costco The App is a joke. It will drive you insane

H@d-Enough

a year ago

Doesn’t connect

I like the lawnmower but the app hasn’t worked even once for me. It’s basically like not having an app for it at all.

rudbfbdyebdbd

a year ago

Response from developer

Hello, thanks for your review. We're sorry GARDENA Bluetooth app isn't working. Maybe the following instructions will help you: delete the app. Don't forget to delete the device in the Bluetooth settings of your smartphone. Install the app again and follow the instructions of the app. Please don't switch on the device before the app tells you to. Look if an update is available on the GARDENA website of your country. First install the update. Sometimes it is enough to switch Bluetooth off and on again and/ or switch your smartphone off and on again or to approach to the device (Bluetooth connection is only available up to 10m from the device). Take also care that all other Bluetooth devices are switched off. Best regards GARDENA Service

Nightmare

Because of Gardenas limited instructions it took me over an hour to connect more than one device to Bluetooth. I think it works now. I removed the first connected mobile out of range, reinstalled the app on the second device (it had created a second separate connection with a different name) and restarted the machine, entering the PIN code on the machine when the app said the connection “failed”. Yge manual is an embarrassment and urgently needs to improve!

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kallejeppe

2 years ago

Response from developer

Hello, Thank you for your feedback on our GARDENA Bluetooth App. We apologize for the inconvenience and cannot see the cause from a distance. If there are problems again, please contact us directly via our homepage: https://www.gardena.com/uk/support/advice/contact/ We will be pleased to help you. Best regards GARDENA Service

A £700 mower that will not connect

The app simply does not work.
With the 3 minute timeout in mind, I power off and restart the mower. I enter the PIN. I find the mower in the app - but all I get is a “Pairing has failed” message.
I may as well buy a cheaper one without Bluetooth from someone else.

GreyFluffHead

2 years ago

Response from developer

Hello, switch Bluetooth off and on again and/ or switch your smartphone off and on again. If this won't help, delete the app. Don't forget to delete the device in the Bluetooth settings of your smartphone. Install the app again and follow the instructions of the app. Please don't switch on the device before the app tells you to. Look if an update is available on the GARDENA website of your country. First install the update. Best regards GARDENA Service

I was ready for and automatic lawn mower

I was ready for and automatic lawn mower but it just wasn’t ready for me. The product itself seems fine. The app has lots of trouble connecting. Slow responses mean you’re not sure if it even got the signal you sent. Very simplistic controls. Poor feedback and error trouble shooting design. Lots of troubleshooting. At a certain point, I’ll just save myself some time and get out the lawnmower and do it myself.

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Puzzlersz

2 years ago

Response from developer

Hello, we're sorry you aren't satisfied with our app and our robotic mower. We're always trying to make our products better in order to satisfy our customer's demands. Please contact us directly using the following link to the contact form on our website: https://us.gardena.com/pages/contact Best regards GARDENA Service

Not Working

I purchased the Sileno City lawnmower 18 months ago and this app worked just fine. Jump forward several iOS updates later and the app no longer works. It hasn't worked for months. The app sees the lawnmower and upon pairing simply says (in terrible English): "There is some issue in product communication, please try again later."

Now, I've rebooted, reinstalled and reset my lawnmower, iPhone and app many times and it just doesn't work. I'm a developer by trade and by my estimation I'd say the iPhone software and/or lawnmower firmware is to blame.

I refuse to contact customer support about this as it looks as if support is sorely lacking anyway and I'd just spend countless hours following mindless tasks set by robotic support team members only to get precisely nowhere.

Sort it out Gardena. Pass this review on to your developers.

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daemoNZ

2 years ago

Response from developer

Hello, Thank you for your feedback on our GARDENA Bluetooth App. We apologize for the inconveniences. Please contact us directly, maybe we can surprise you positively: service@gardena.com We will be pleased to help you. Best regards GARDENA Service

Garbage

My water timer can no longer connect to my app. Regards it as unsupported device and won’t allow me to update the firmware.

Might as well throw this expensive tap timer in the bin.

Gunnerman63oz

2 years ago

Response from developer

Hello, thanks for your review which is very important to us. Please delete your water timer and try to pair it again. Don't forget to delete it also from the Bluetooth settings of your smartphone. If this won't help, please contact us directly using the following link to the contact form on our website: https://www.gardena.com/au/support/advice/contact/ Best regards GARDENA Service