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No one is able to help
Since the Company changed ownership I was never contacted by a person who has the knowledge of how this headingsystems works. I am really thinking of getting rid of the ViCare and going back to the Danfoss System, which by the way shows the actual temperature on it room sensor so one has not to open app the app to check the correct temperature. I am mad at the customer support in Switzerland which doesn’t exist.Show lessDoesn’t work
The app worked for almost a year and then something changed. I can no longer access the boiler, which is connected to my WIFI. Deleted and reinstalled the app. Still couldn’t get logged in. Tried to change password but the server wouldn’t respond. Tried accessing the server through both Safari and Google Chrome. Site not available. Called Viessmann tech support and accomplished exactly the same results. NOTHING. Now what am I supposed to do. Buy a different brand of boiler if you need remote access. The app doesn’t work.
After many experiments I found that I still can’t sign into app using the same wifi system that the boiler is using. If I use a different wifi or use cellular data no problem. And then, oddly I can sign in on the same WiFi system for a short time.Show lessDeveloper Response
We would like to take a closer look, analyze it and find a solution for you! Please send us an email with a short description or photos / screenshots and the serial number of communication module to customer-care+VectorGuy1906@viessmann.com We apologize for any inconvenience, Vector Guy! #WeCareDoesn’t work
The app worked for almost a year and then something changed. I can no longer access the boiler, which is connected to my WIFI. Deleted and reinstalled the app. Still couldn’t get logged in. Tried to change password but the server wouldn’t respond. Tried accessing the server through both Safari and Google Chrome. Site not available. Called Viessmann tech support and accomplished exactly the same results. NOTHING. Now what am I supposed to do. Buy a different brand of boiler if you need remote access. The app doesn’t work.Show lessDeveloper Response
We would like to take a closer look, analyze it and find a solution for you! Please send us an email with a short description or photos / screenshots and the serial number of communication module to customer-care+VectorGuy1906@viessmann.com We apologize for any inconvenience, Vector Guy! #WeCare