Leave a Review ViCare
No one is able to help
Since the Company changed ownership I was never contacted by a person who has the knowledge of how this headingsystems works. I am really thinking of getting rid of the ViCare and going back to the Danfoss System, which by the way shows the actual temperature on it room sensor so one has not to open app the app to check the correct temperature. I am mad at the customer support in Switzerland which doesn’t exist.Show lessPercyWalt_US
Doesn’t work
The app worked for almost a year and then something changed. I can no longer access the boiler, which is connected to my WIFI. Deleted and reinstalled the app. Still couldn’t get logged in. Tried to change password but the server wouldn’t respond. Tried accessing the server through both Safari and Google Chrome. Site not available. Called Viessmann tech support and accomplished exactly the same results. NOTHING. Now what am I supposed to do. Buy a different brand of boiler if you need remote access. The app doesn’t work.
After many experiments I found that I still can’t sign into app using the same wifi system that the boiler is using. If I use a different wifi or use cellular data no problem. And then, oddly I can sign in on the same WiFi system for a short time.Show lessVector Guy
Developer Response
We would like to take a closer look, analyze it and find a solution for you! Please send us an email with a short description or photos / screenshots and the serial number of communication module to customer-care+VectorGuy1906@viessmann.com We apologize for any inconvenience, Vector Guy! #WeCareDoesn’t work
The app worked for almost a year and then something changed. I can no longer access the boiler, which is connected to my WIFI. Deleted and reinstalled the app. Still couldn’t get logged in. Tried to change password but the server wouldn’t respond. Tried accessing the server through both Safari and Google Chrome. Site not available. Called Viessmann tech support and accomplished exactly the same results. NOTHING. Now what am I supposed to do. Buy a different brand of boiler if you need remote access. The app doesn’t work.Show lessDeveloper Response
We would like to take a closer look, analyze it and find a solution for you! Please send us an email with a short description or photos / screenshots and the serial number of communication module to customer-care+VectorGuy1906@viessmann.com We apologize for any inconvenience, Vector Guy! #WeCareFail after latest update.
Was ok but after latest update i cannot use your app. Front page isn’t accessible at all. I cannot make any setup for my Viessmann heating system.vectranos
Developer Response
We would like to take a closer look, analyze it and find a solution for you! Please send us an email with a short description or photos / screenshots and the serial number of communication module to customer-care+vectranos1706@viessmann.com We apologize for any inconvenience, vectranos! #WeCareGood Comms Now
3.25.0 fixed the login trouble I had been seeing and most times the system status comes up quickly. A suggestion- let the app report gas usage in therms and not just m^3. The HW status in the home tab needs to update more frequently it seems to go hours between updates.bruin64rg
Developer Response
Hello bruin64rg, many thanks for the constructive feedback! We have taken up your suggestion and will check it during further development. #WeCareGood Comms Now
3.25.0 fixed the login trouble I had been seeing and most times the system status comes up quickly.
A suggestion- let the app report gas usage in therms and not just m^3.Developer Response
We apologize for the inconvenience, bruin64rg. Can you please send us an email to customer-care+bruin64rg@viessmann.com? Please include a short description, preferably with photos or screenshots, as well as the serial number of communication module. #WeCareWorks well when connected
The last update cause a connectivity problem with my app. I still could look at the history on errors but real time data wasn’t available at times.57CFL
Bloody nightmare
Absolutely zero in the operating instructions for the new boiler about how to use the new app. Just a sticker on the front of the unit promising that if you do download the app you’ll get “peace of mind” by being able to set temps “from anywhere” and “store daily schedules.”
First of all, even connecting the unit to the internet was challenging and required tech support. Then, after connecting, the app itself is not intuitive and the video with instructions online is outdated.
I started this process Monday night. It’s past noon on Friday. I’ve lost count on how many times I’ve reached out to support. I’m so frustrated.
It shouldn’t be this hard.
(I work on computers daily. This isn’t the case of a tech-illiterate user.)Show lessLongtime Apple Fan Girl
Developer Response
Hello Longtime Apple Fan Girl, many thanks for the constructive feedback! We have taken up your suggestion and will check it during further development. #WeCareViCare connection issue
After update to new version 3.22 ViCare says that my phone can not connect to the server and thus I can not operate my boiler remotely, while it’s been working fine just before the update. Overall it's a very useful app and I hope connection issue will be resolved soon.iRB4
Developer Response
We would like to take a closer look, analyze it and find a solution for you! Please send us an email with a short description or photos / screenshots and the serial number of communication module to customer-care+iRB41309@viessmann.com We apologize for any inconvenience, iRB4! #WeCareall good but ONE ISSUE
app is generally really good. all feaatures keep improving vith new upgrades.
but I NEED HELP with following::
Vitodens 200-W is stuck on CET timezone. But our house is in UK. The heating scedules are allways by 1 hour off.
I tried followng:
- via Vicare/Viguide apps - not possible to adjust boiler time settings
- Physically on the boiler - adjusted time MANY times but after a few days it goes back to wrong time/timezone.
Please ressolve that Vicare/Viguide could adjust time/timezone for Vitodens 200-W. thank you.Show lessJasukest
Developer Response
We would like to take a closer look, analyze it and find a solution for you! Please send us an email with a short description or photos / screenshots and the serial number of communication module to customer-care+Jasukest@viessmann.com We apologize for any inconvenience, Jasukest! #WeCare
