Leave a Review GARDENA Bluetooth App
A £700 mower that will not connect
The app simply does not work.
With the 3 minute timeout in mind, I power off and restart the mower. I enter the PIN. I find the mower in the app - but all I get is a “Pairing has failed” message.
I may as well buy a cheaper one without Bluetooth from someone else.GreyFluffHead
Developer Response
Hello, switch Bluetooth off and on again and/ or switch your smartphone off and on again. If this won't help, delete the app. Don't forget to delete the device in the Bluetooth settings of your smartphone. Install the app again and follow the instructions of the app. Please don't switch on the device before the app tells you to. Look if an update is available on the GARDENA website of your country. First install the update. Best regards GARDENA ServiceI was ready for and automatic lawn mower
I was ready for and automatic lawn mower but it just wasn’t ready for me. The product itself seems fine. The app has lots of trouble connecting. Slow responses mean you’re not sure if it even got the signal you sent. Very simplistic controls. Poor feedback and error trouble shooting design. Lots of troubleshooting. At a certain point, I’ll just save myself some time and get out the lawnmower and do it myself.Show lessPuzzlersz
Developer Response
Hello, we're sorry you aren't satisfied with our app and our robotic mower. We're always trying to make our products better in order to satisfy our customer's demands. Please contact us directly using the following link to the contact form on our website: https://us.gardena.com/pages/contact Best regards GARDENA ServiceNot Working
I purchased the Sileno City lawnmower 18 months ago and this app worked just fine. Jump forward several iOS updates later and the app no longer works. It hasn't worked for months. The app sees the lawnmower and upon pairing simply says (in terrible English): "There is some issue in product communication, please try again later."
Now, I've rebooted, reinstalled and reset my lawnmower, iPhone and app many times and it just doesn't work. I'm a developer by trade and by my estimation I'd say the iPhone software and/or lawnmower firmware is to blame.
I refuse to contact customer support about this as it looks as if support is sorely lacking anyway and I'd just spend countless hours following mindless tasks set by robotic support team members only to get precisely nowhere.
Sort it out Gardena. Pass this review on to your developers.Show lessdaemoNZ
Developer Response
Hello, Thank you for your feedback on our GARDENA Bluetooth App. We apologize for the inconveniences. Please contact us directly, maybe we can surprise you positively: service@gardena.com We will be pleased to help you. Best regards GARDENA ServiceGarbage
My water timer can no longer connect to my app. Regards it as unsupported device and won’t allow me to update the firmware.
Might as well throw this expensive tap timer in the bin.Gunnerman63oz
Developer Response
Hello, thanks for your review which is very important to us. Please delete your water timer and try to pair it again. Don't forget to delete it also from the Bluetooth settings of your smartphone. If this won't help, please contact us directly using the following link to the contact form on our website: https://www.gardena.com/au/support/advice/contact/ Best regards GARDENA ServiceIt does not work
This app is just useless. After I restarted the Gardena Sileno Minimo the app does not recognize the lawnmower and the cuatomer supports has only one answer: reinstall the app. I have done it at least ten times and it still not working and no support at all from the company.Anneeeee81
Developer Response
Hello, thanks for your review. We're sorry you aren't satisfied with our app. Please try it again and delete the app. Don't forget to delete the mower in the Bluetooth settings of your smartphone. Install the app again and follow the instructions of the app. Please don't switch on the robotic mower before the app haven't told you to. First look if an update is available on the GARDENA website of your country. First of all install the update. Best regards GARDENA ServiceRegret buying
I bought the Gardena Bluetooth for drip irrigation and my devices does pair with the app. It’s constant struggle to pair this device.kanstagram
Developer Response
Hello, thanks for your review and for having chosen GARDENA products. If your devices won't pair, please delete them and try to pair them again. Don't forget to delete them also in the Bluetooth settings of your smart phone. Best regards GARDENA ServiceConnection unreliable
The app works and is easy to programme which is good
HOWEVER, the device and I’ve tried 2 iPads and an iPhone drop the connection even when they are plugged in and not moved which means your plants don’t get watered!
I’ve even bought an iPad to leave just connected to the watering timer while I’m away but even doing that hasn’t solved the issue.
Not impressed. Expensive but ineffective.Show lessSodexo staff
Used to work, now it doesn’t
What else can I saymica999mc
Very Flaky
Problem to download. Problem to connect to device. Problem with drop out of connection. Just problems. Problem is device (automatic watering control) cannot work without it. Waste of money.Dereks1402
Developer Response
Hello, thanks for your review and for having chosen a GARDENA product. We're sorry you aren't satisfied with the GARDENA Bluetooth App. Have you tried to delete the device and to connect it again? Don't forget to delete it also in the Bluetooth settings of your smartphone. If there should be un update available on our website it should be done first. You can contact us directly at any time using the following link to the contact form on our website: https://gardenasupportuk.zendesk.com/hc/en-gb/requests/new Best regards GARDENA ServiceDoesn’t work
While I can establish a bluetooth connection when close to the device, the app doesn’t save changes such as updated mowing schedules. What’s worse the app is the only way to change certain settings.robonow1000
Developer Response
Hello, thank you very much for your message. We are sorry to disappoint you. We would like to inform you that we do not have a central customer service department. Any kind of service will be handled by the sales organizations of the countries in which you live: https://www.gardena.com/us/support/advice/contact/ Best regards GARDENA Service
