Can’t create a new connection - app crashes
As soon as the address is entered and you press the Connect button - the app crashes and exits
What’s worse is that you NEED the app to connect - there’s no connection option vu the website. So much about an ISP that makes it REALLY hard to connect to their services…
What’s worse is that you NEED the app to connect - there’s no connection option vu the website. So much about an ISP that makes it REALLY hard to connect to their services…
Response from developer
Good Afternoon, Windows PC Apologies for your experience, kindly send your query through info@openserve.co.za. Kind Regards Openserve Customer Care Team
Non responsive
I just created a profile - I have a text where I received an order number and it’s not working . Very dissatisfied
Does not reflect the correct installation progress
The app says that my installation is “in progress” but no one turned up for the confirmed booking.
There is no facility on the app to log a query with regards to the installation.
There is no facility on the app to log a query with regards to the installation.
App crash
The app crashed when you do a line test. It does the first test, at the second test it crash. This happened after yesterday 10 May 2022 update
Unable to validate
I keep getting a “Could not validate the number” error when trying to link a service number to my profile. Please fix this.
Response from developer
Good day, Thank you for getting in touch with us. Please verify your details and try again to link your service to your profile. If this still does not work, you will need to contact your service provider ISP and report this issue. Openserve is a wholesale infrastructure provider to your internet service provider (ISP), we don’t have a view of you as a customer on our system, and we rely on the information provided to us by your chosen ISP. Contacting them will always be the fastest way to fix a whole range of problems.
