I’ve had an issue with loading money to my account. I sent an email and it’s taking forever to rectify this problem for over 2 weeks. Started from mid June and it’s 2nd week in August.
My only crime is that I wanted to use the app to send money. Email responses are slow. They made me share my banking information with my card number and no one has even called to help me address this issue.
I don’t believe that’s a professional service. I’m very disappointed and was expecting the best from them since this shouldn’t be an issue that can’t be resolved. No one has hacked my account. Do better.
Hands down the best international money transfer company! Once you patiently work through their very important identification and verification processes, you’ll find that sending money anywhere is just a breeze. They will give you the best exchange rates. Strongly recommend for international money transfers without hassles. Love LemFi😀
This is my first time sending $ through your app as trial and I am highly disappointed. You need to disclose at the first page that you charge fees not after I have deposited my money then you disclose your fees. That is fraudulent. That is not transparent at all. I will not use your app again. You advertise $1-N1,285 and you gave me N1,257… a joke . I expected my whole amount that you advertised! why should I use your app again when other apps give you what they advertise for the customers? This is not right. You have my account please deposit all my money.
Grace
Your process of waiting to transfer money from my account to yours, then wait for it to process & authorize before starting the transfer process prolongs the entire transfer process. Sorry, the other company takes one to two minutes for the entire transfer process & if you can’t bit that, you lose customers.
WARNING!!! Do not use LemFi, they will frustrate you to death. I downloaded the app and sent money severally and my account was disabled all of a sudden without any reason. I kept calling LemFi customer support and a ticket was opened. After more than 20 calls and over 6 weeks of no solution to reopen my account, all that the customer service representative will tell me is that we have escalated your issue, I requested for my balance of $185. As I am writing this review, I haven’t still received my balance. I received an email from Obi asking for my bank statement which I sent and two weeks later I received the same type of email from another representative asking for the same information.
There are better and more reliable apps to use in sending money to Africa. Stay away from LemF
This is app is absolute trash! The first debit card I added to my account with no problem. Unfortunately, all of a sudden I wasn’t able to fund my account anymore and kept getting so many errors. I ended up deleting the first debit card off of my account and then tried to add another one. I can’t even add the second one because the app says that my card is declined (there’s definitely money in there). I keep telling them that they need to either add my middle name to my profile, or update my address. I’m frustrated at this point. They keep submitting tickets for me and no one is getting back to me with useful/helpful information.
The worst customer service I have ever experienced, having issues with verifying my account but each time I reach out to them, they will send a long email saying they have fixed it, I can now verify only to go to the app and discover that nothing has been done, this is like the 5th time and nobody seems to know what the problem is, they lack technical team.
I don’t recommend this app for anybody, including my enemies to use this app. this app is very useless, I tried to verify my ID, several times, it’s always telling me verification fail, and I’ve been having this issue for over three months now, and the customer service is useless, the problem I’m having in this app is that, I have money in this app, so, I cannot get the money anymore, the app is just trash, and useless.
LemFi works well, very well. The customer service responds quickly when it concerns transaction failure. However, downloading the app is a pain. I have referred 6 people. Not one has successfully downloaded the app. They just abandon it after a while. It was extremely frustrating at the point I went painfully through the process myself. If something can be done about this, Lemfie will be near perfect.
This is the most reliable money transfer app i have ever seen. Initially i was scared of using the app but after passing through their verification process, i was very satisfied with the app and would always recommend to friends.
Sarah Boat
Danfulani62
Royalg22
akururulo
Henry Ipeli
mari-bee
Charles2221y
joseph oadepoju
Marie M O
fabouredfavour
