Virgin Red User Reviews

Virgin Red: The Rewards Club

Virgin Red Ltd

Lifestyle

Shopping

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App broken

Opened the app and hit “ next” three time then it’s frozen! Uninstall and install don't fix.

Jp998998

a month ago

Response from developer

Hi, we're sorry to hear you've experienced this issue. Please could you contact our friendly Member Support team at membersupport@virgin.com, and they will be happy to assist. Thank you.

Easy way to rack up points

Great app to earn points

NikoMN

2 months ago

Response from developer

Hi Niko, thank you so much for the 5 star rating. We hope you continue to enjoy using the Virgin Red app. If you have any feedback or suggestions, please write to us at membersupport@virgin.com. We would love to hear from you!

App does not work

Having issues with app working and not freezing.

mprocto1

4 months ago

Doesn’t work

App is clearly broken.

melissaganz

5 months ago

Response from developer

Hi Melissa, we're sorry you've experienced issues using the app. We are always looking at ways to improve our user experience. If you'd like to share the details of the problem via membersupport@red.virgin.com, the team will be happy to assist.

Useless app requiring a major overhaul

How this app is so highly rated is beyond me. When you sort the reviews by the most recent, most are one or two star reviews. The navigation of the site is appalling, the app is buggy and it’s difficult to complete even the most basic of tasks. This is doing damage to the Virgin brand so why they haven’t committed to a major overhaul I simply don’t know. Get a grip Virgin. There’s no excuse for poor apps from an International brand.

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ndchdjfjcnch

5 months ago

Response from developer

Hi, thank you for your review. We're sorry the app hasn't met your expectations. If you'd like to share the details via membersupport@red.virgin.com, we're always looking for ways to improve our user experience.

Poorly integrated and almost impossible to check in a phone

I used the app during a holiday to New York. It provides basic information about flights, however there is no option to check in or click through for flights provided by Virgin Atlantic. You need to take the reference from the app and then use a browser to check in and book seats. The Virgin Atlantic website barely functions on a phone (iPhone 14 pro max) with safari or chrome. Trying to book seats and the screen gets covered by a pop up that’s seemingly impossible to close !

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Kenny Philp

5 months ago

Can’t login spinning wheel of eternity.

Have a Virgin account already but can’t seem to get this one to work.

Killerdread

9 months ago

Response from developer

Lets get this sorted! please contact us membersupport@red.virgin.com

Buggy App

App very buggy. Went through whole set up process then kept getting stuck in s loop of verification codes while never actually getting into the app. Quit and tried to relaunch app - didn’t launch. Deleted and re-installed now it gets stuck in a loop asking about notification settings. Re-install again same thing. Cannot launch.

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Diabloslocos