Virgin Red User Reviews

Virgin Red: The Rewards Club

Virgin Red Ltd

Lifestyle

Shopping

Top reviews

Most RecentHighest RatedLowest Rated

Does not work.

Spinning wheel and that’s it. Going to delete now! No acceptable!

THENATCHURAL

a year ago

Response from developer

Lets get this sorted! please contact us membersupport@red.virgin.com

Can’t link accounts

Tried and tried to link my accounts but no luck

matjonward

2 years ago

Response from developer

Hi... please do reach out to our Member support team at membersupport@red.virgin.com to see if they can help you resolve these issues.

So far 50/50

App seems to work fine, but I’m yet to receive any point I’ve earned from purchases. Some have been sat pending for over 2 months!
If Virgin want red to compete with nectar or similar applying points to an account needs speeding up a lot, a week pending at most.

Stop asking me, grrrrr

2 years ago

Response from developer

We will pass to our product teams on your feedback.If there is anything we can do for you, just let us know at membersupport@red.virgin.com! Have a wonderful day!

Good rewards

Easy to get loads of points on travel and hotels, lots ways to spend the points on a wide range of items.

moohcowh

3 years ago

Response from developer

Thank you so much for your encouraging star ratings!

The app

It takes a while to actually get the points on your account. I literally forgot about it until I see an ad for it and thought I’d check about 5-6 weeks after using it and see some points in my account, I’d give it 5 stars but there is no search function. Who doesn’t have a search function in this day and age? Unless I’m not seeing it somewhere? I see the categories but there is still some extensive lists in each one which I just can’t be bothered searching through.

Show less

Big bill666

3 years ago

Response from developer

Be sure to update to the latest version and re-login. Let our customer care team know at membersupport@red.virgin.com if you continue to face problems.

A loyalty app

After losing all my Virgin Vaults points I downloaded this as I’m still a banking and media customer. This app doesn’t reward existing customers just a marketing gimmick to sign you up to new services, probably to get you to save points until they rebrand again. The app is poorly built as you’ll need to constantly login through their website on a browser. It’s a waste of time and space in my opinion and your probably better off with the likes of Quidco

Show less

Annom

3 years ago

Response from developer

Hi Annom. Virgin Vaults tokens would expire after a month. Our Virgin Red points never expire and we have lots of ways to earn points, including some great competitions and shopping through the app. We are working behind the scenes with our trusted partners to bring offers to existing as well as new customers so watch this space. Many thanks - Susan

Vanishing points and non working partners

Our points we were waiting for have disappeared very disappointing and when trying to earn points from the partners the tab to enter isn’t working so unable to make any more purchases to earn more points, have been in contact with virgin but they say they are unaware of the problem, I don’t believe we are the only people to encounter this problem!

Show less

wasteoftime1209

3 years ago

Response from developer

Hi... please do reach out to our Member support team at membersupport@red.virgin.com to see if they can help you resolve these issues. Many thanks - Susan

Loving Virgin Red

The competitions in the new app are much better than the old Vaults app. And, I’ve won twice now. Never did in the old one. The access to sold out concerts is awesome. The small treats are perfect. And availability of flights with KLM, Air France and Virgin Atlantic open up the world! Love it.

Apple_MBW_Reviews

3 years ago

Response from developer

Hi.. We are pleased that you are enjoying the app and all the treat - big and small. If there is anything we can do for you, just let us know at membersupport@red.virgin.com! Have a wonderful day!

No points for Virgin loyalty

Firstly I lost any points I had in my Virgin Vaults app which just vanished without notice. In fact you have to register again completely. There is no way to get points for your existing Virgin services here at all. I have full Virgin Media package , I’m a Virgin Active member joint with my partner, I have a Virgin Pure water bar, a Virgin mobile contract (plus the family on family plan) and there is no way to link any of the accounts and get rewards for having them. You can’t search for shops on here so if you popped into Argos you’d have to stand there scrolling down to find it. Then you’d head off to a web browser (instead of the app which you’re already logged into) to make your order. It’s all rather an illogical mess that reflects no loyalty for Virgin customers.

Show less

DjDemon

3 years ago

Response from developer

Hi, we are sorry you lost your Vaults points. There are some great ways to earn points on this app - including games and competitions. We are working with our Virgin partners on different earning opportunities - please do keep checking the app for new offers. And we are updating the way you can search and filter for offers shortly. Thanks - Susan

Useful to earn bonuses on my everyday shopping!

I like that I can choose between the app or the website and that it’s simple to earn ‘Virgin Points’ while I’m already doing shopping online eg at eBay, Argos and Etsy I’ve already earned points!
Also fab I think is the earning points on train travel through the app!! Keen to see what is added next in terms of the rewards.

Show less

JClaireC

4 years ago

Response from developer

Hi.. thanks for your feedback. We're always adding more opportunities so do keep checking back. And don't forget our competitions and quizzes. Thanks! Susan