It’s OK
I still cannot get a payment receipt that has the bank’s name on it. People that receive them from me think that I have typed it myself so it proves nothing. I was told at least a year ago that this was coming but it hasn’t.
Finding an existing payee is a nightmare. First you have to go through the search facility. Secondly when it finds them it only returns their nickname which is dreadful. There is no way to tell which gardener, for example, you wish to pay. The ‘Review’ page should show the correct name of the payee not the nickname. It does show the bank details but that is usually no help. You do not see the name of who you’ve paid until you’ve already paid them. That is bad..!!!
I could go on. What customers need are timelines as to when things are going to be sorted. It is incredible that such a prestigious and expensive bank should not be putting in the kind of investment necessary to at least equal the previous online service which was pretty good. Either that or they being seriously let down by their developer. The service generally from the bank is first class but the online banking system is not.
App was working fine until today
Response from developer
Thanks for taking the time to give us this feedback. To keep our clients safe and secure we may occasionally ask for you to re-regitser your device. After doing this, you should be able to continue using the Coutts app by simply using Face ID, Touch ID or PIN to log in. If you are being asked to re-register your device every time you log into the Coutts app, then that is unusual and we'd like to make this right as soon as possible. You can drop us a message via the Coutts app or call the Coutts Digital Helpdesk on 020 7770 0000. Regarding a dynamic payment name search - this is something we're continuing to explore and work on.
Problems from last year still not fixed.
When logging in the screen flashes bright white like a camera flash. Not necessary at all. In fact quite disturbing. Please could this bright white flash be removed.
Also, when searching payees it would be useful to have dynamic search so that when each letter is typed in the search box the list of payees reduces to show only those matching the letters typed as those letters are being typed (without need to then press search).
The developer said this on 14 December 2022:
Apologies, after further investigation we now understand that the issue you described is a separate bug that we are yet to fix. Thank you for flagging this! We'll aim to resolve in our next app release.
It has been 12 months and still not fixed.
Response from developer
Apologies, after further investigation we now understand that the issue you described is a separate bug that we are yet to fix. Thank you for flagging this! We'll aim to resolve in our next app release.