It’s OK
The new App is not as bad as some are saying. It’s OK but nothing like as good as the old one. And, in fact, not as good as other banks.
I still cannot get a payment receipt that has the bank’s name on it. People that receive them from me think that I have typed it myself so it proves nothing. I was told at least a year ago that this was coming but it hasn’t.
Finding an existing payee is a nightmare. First you have to go through the search facility. Secondly when it finds them it only returns their nickname which is dreadful. There is no way to tell which gardener, for example, you wish to pay. The ‘Review’ page should show the correct name of the payee not the nickname. It does show the bank details but that is usually no help. You do not see the name of who you’ve paid until you’ve already paid them. That is bad..!!!
I could go on. What customers need are timelines as to when things are going to be sorted. It is incredible that such a prestigious and expensive bank should not be putting in the kind of investment necessary to at least equal the previous online service which was pretty good. Either that or they being seriously let down by their developer. The service generally from the bank is first class but the online banking system is not.
I still cannot get a payment receipt that has the bank’s name on it. People that receive them from me think that I have typed it myself so it proves nothing. I was told at least a year ago that this was coming but it hasn’t.
Finding an existing payee is a nightmare. First you have to go through the search facility. Secondly when it finds them it only returns their nickname which is dreadful. There is no way to tell which gardener, for example, you wish to pay. The ‘Review’ page should show the correct name of the payee not the nickname. It does show the bank details but that is usually no help. You do not see the name of who you’ve paid until you’ve already paid them. That is bad..!!!
I could go on. What customers need are timelines as to when things are going to be sorted. It is incredible that such a prestigious and expensive bank should not be putting in the kind of investment necessary to at least equal the previous online service which was pretty good. Either that or they being seriously let down by their developer. The service generally from the bank is first class but the online banking system is not.
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