It’s OK
The new App is not as bad as some are saying. It’s OK but nothing like as good as the old one. And, in fact, not as good as other banks.
I still cannot get a payment receipt that has the bank’s name on it. People that receive them from me think that I have typed it myself so it proves nothing. I was told at least a year ago that this was coming but it hasn’t.
Finding an existing payee is a nightmare. First you have to go through the search facility. Secondly when it finds them it only returns their nickname which is dreadful. There is no way to tell which gardener, for example, you wish to pay. The ‘Review’ page should show the correct name of the payee not the nickname. It does show the bank details but that is usually no help. You do not see the name of who you’ve paid until you’ve already paid them. That is bad..!!!
I could go on. What customers need are timelines as to when things are going to be sorted. It is incredible that such a prestigious and expensive bank should not be putting in the kind of investment necessary to at least equal the previous online service which was pretty good. Either that or they being seriously let down by their developer. The service generally from the bank is first class but the online banking system is not.
I still cannot get a payment receipt that has the bank’s name on it. People that receive them from me think that I have typed it myself so it proves nothing. I was told at least a year ago that this was coming but it hasn’t.
Finding an existing payee is a nightmare. First you have to go through the search facility. Secondly when it finds them it only returns their nickname which is dreadful. There is no way to tell which gardener, for example, you wish to pay. The ‘Review’ page should show the correct name of the payee not the nickname. It does show the bank details but that is usually no help. You do not see the name of who you’ve paid until you’ve already paid them. That is bad..!!!
I could go on. What customers need are timelines as to when things are going to be sorted. It is incredible that such a prestigious and expensive bank should not be putting in the kind of investment necessary to at least equal the previous online service which was pretty good. Either that or they being seriously let down by their developer. The service generally from the bank is first class but the online banking system is not.
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App was working fine until today
Does anyone check updates before releasing them. Since yesterday’s update (17 March 24), every time I use the app it treats me like a new customer to the digital platform, then it remembers I’ve signed up and takes me to my account. it’s ridiculous. Everything was working, perfectly until yesterday. BTW as other users have pointed out, we need a dynamic payment name search facility. Thanks
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Response from developer
Thanks for taking the time to give us this feedback. To keep our clients safe and secure we may occasionally ask for you to re-regitser your device. After doing this, you should be able to continue using the Coutts app by simply using Face ID, Touch ID or PIN to log in. If you are being asked to re-register your device every time you log into the Coutts app, then that is unusual and we'd like to make this right as soon as possible. You can drop us a message via the Coutts app or call the Coutts Digital Helpdesk on 020 7770 0000. Regarding a dynamic payment name search - this is something we're continuing to explore and work on.
Problems from last year still not fixed.
I am going to repeat my comments from 13 December 2022, because this problems still exist today:
When logging in the screen flashes bright white like a camera flash. Not necessary at all. In fact quite disturbing. Please could this bright white flash be removed.
Also, when searching payees it would be useful to have dynamic search so that when each letter is typed in the search box the list of payees reduces to show only those matching the letters typed as those letters are being typed (without need to then press search).
The developer said this on 14 December 2022:
Apologies, after further investigation we now understand that the issue you described is a separate bug that we are yet to fix. Thank you for flagging this! We'll aim to resolve in our next app release.
It has been 12 months and still not fixed.
When logging in the screen flashes bright white like a camera flash. Not necessary at all. In fact quite disturbing. Please could this bright white flash be removed.
Also, when searching payees it would be useful to have dynamic search so that when each letter is typed in the search box the list of payees reduces to show only those matching the letters typed as those letters are being typed (without need to then press search).
The developer said this on 14 December 2022:
Apologies, after further investigation we now understand that the issue you described is a separate bug that we are yet to fix. Thank you for flagging this! We'll aim to resolve in our next app release.
It has been 12 months and still not fixed.
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Response from developer
Apologies, after further investigation we now understand that the issue you described is a separate bug that we are yet to fix. Thank you for flagging this! We'll aim to resolve in our next app release.
One small niggle…
The new app has a lot more information and the updates are appreciated but if I could ask for one small improvement - when you go to make a payment to someone you have already set up, the old app used to have the cursor ready to start typing the name of the recipient. Now you have to “search” and then start typing. I notice it every time because it is less convenient than it used to be - can it be fixed? Otherwise I’m very happy with all the new functionality.
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Possibly one of the world’s worst mobile banking apps.
Coutts had a relatively weak banking app and managed to surprise its clients by replacing it with something markedly worse……
Not bad at all
I don’t know why there are so many negative reviews, but the app it’s fine to me. Works well and I am able to use it as I like. Never had a problem & I have been using it for years. Recommend
Approval of transactions
So if you are using a phone to make a purchase through an app eg British airways and you get to the payment - the coutts prompt then appears and you have to leave the BA app to go to the coutts app to approve it - then because you have to close the BA app to do that the transaction is lost when you return to it .
Is there a way round this or must I always use two devices ? One to undertake the transaction and the other to approve the payment ?
Is there a way round this or must I always use two devices ? One to undertake the transaction and the other to approve the payment ?
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New App a Bad Investment by Coutts
This app causes me frustrations multiple times in any given week. It often won’t allow me to login. When this happens, I usually have to resort to deleting the app and re-installing. I thought it had got better over the past couple of weeks, but today it seems to be back to its normal sub-optimal level of functionality. That said, when I do get in, I like its layout and ease of use- so I wish the developer all the very best of luck ironing out whatever glitches cause the problem I experience.
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Not bad at all
Having read a few of the one star reviews which I think are abit harsh - Coutts clearly has an incredibly demanding clientele. I’m still amazed I speak to a human when I call and have any problems so my needs are met. Banking with a high street bank is much more infuriating. This new app should have been tested better but otherwise works well. The desktop version is much better and it’s functionality should be mirrored on the app.
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Truly the worst app my devices have ever seen...
I mean it is actually shocking! Constantly crashing in when you're trying to approve a payment, login or make a payment. Trying to find a payment is an absolute nightmare - easier to keep a hold of paper bank statements (something I never thought I'd need to do in this day and age!).
It doesn't show you a list of entered today payments so you don't even know if they've been entered correctly or you need to do it again.
I actually can't believe they managed to create such a poor app these days... especially for a private bank. I get frustrated every time I'm using it because something always doesn't work.
I have been with Adam Bank before and after Coutts have taken over I'm thinking - what have they done?!
I really hope Coutts Bank will do something very soon as this is just terrible.
It doesn't show you a list of entered today payments so you don't even know if they've been entered correctly or you need to do it again.
I actually can't believe they managed to create such a poor app these days... especially for a private bank. I get frustrated every time I'm using it because something always doesn't work.
I have been with Adam Bank before and after Coutts have taken over I'm thinking - what have they done?!
I really hope Coutts Bank will do something very soon as this is just terrible.
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Response from developer
We’re so sorry to hear about this. Be assured that we take client feedback very seriously so we would invite you to send more details of your concerns to ios.support@coutts.com. Please include your full name and a telephone number and we'll be in touch within 72 hours.
