I spent four days designing a Christmas card…
I spent four days designing a Christmas card. I am meticulously added in all of my addresses into the Minted app. Took me another three hours. Processed my order. Noticed there was an unfamiliar charge for something that I did not approve. Tried to rectify the situation by canceling and re-ordering. Guess what, to my horror, they canceled my order (expected) and then deleted my project that I had spent hours working on (unexpected) I couldn’t even re-order it. It’s gone. Customer service is absolutely no help and said that I didn’t save it, but I saved it several times over three or four days logging in and out. Would not connect me to a manager. Wanted me to call some random one 800 number. I will never use them again. They deleted my stuff out of spite and denied responsibility and placed the blame on me for not saving it properly. Newsflash, you can’t place an order without saving it. Jeancarlos E. was not helpful. Screenshot the whole interaction. Tried to wait me out with platitudes but I’m patient and wanted to speak to a manager. After more than an hour with jeancarlos e, nothing.
Date of experience: December 06, 2024
Date of experience: December 06, 2024
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