Quick Response time.
I moved to PCourt 2 months back. Really impressed with the maintenance services. My heater stopped working and they responded within half an hour at 10:00 pm to repair same.. They noticed it need a complete replacement and done it within 3 days.. provided replacement heater without asking.. Impressed with overall experience!
Show less
Fluctuating Amounts Each Month
I was told I was responsible for $65 a month & sec8 would pay the rest. Since I moved in with a TERRIBLE WELCOMING By assistant property manager & leasing officer in April 2024 my portion has been $88, 100+, 100+ now $200🤬 this place had me paying Gas & Electric twice due to me already paying BG&E. I’m not happy with having 2 pay 4 amenities I don’t use smh…PATHETICALLY Pitiful. I’ve had maintenance in my home on no emergencies without my concern, exterminator knocking on my bathroom do without notifying me of time & date; the 1st week of move in..Bathroom sink clogged, kitchen sing leak, and bathtub stopper doesn’t work, kid size stackable washer n drye that leaks. I can’t even put bed comforter in washer; too small. This is s terrible place 4 me n wish I chose somewhere else 2 call home cuz this complex is trash
Show less
Payments made from simply touching a few tabs.
This App is ideal to make my monthly payments, add maintenance request, and get notified of the status of those maintenance request. Instead of sorting through favorites or entering the url, this app makes it simple to navigate and do what I need to do.
More options to choose from
I think you should add more options like (Other) because I had to select something that didn’t have anything to do with my issue at hand. For example. My tub needed glossed and the system will make you select anything. So if you had an other option I can type in details and descriptions. Thanks.
Show less
It’s not bad, but it could use some fine tuning
The only part that I actually like and find helpful is how fast and easy i can pay my rent compared to the process it takes to do it on my computer. But on the other hand, it takes me like 5+ tries to make a maintenance request bc it gives you the option to leave the request page you just started typing and didn’t send yet- without saving it- If u swipe down from the top. But you also need to swipe down to leave each pop up window while u are filling out the form and it keeps completely exiting the maintenance request form and I have to start all over again. Also they don’t give you many options like the website to contact managers, etc it’s kinda limited. But overall It’s not bad
Show less
Makes Payments Easy
The app helps with just about everything unless you want speak to an individual as preference. Otherwise basic information, making payments, billing details, and maintenance are all right there.
App is super buggy
There’s a whole warning when you go in to use the payment function basically telling you not to go back or cancel your process, it can cause you to basically “ghost” pay and will f up how you view the balance. Its super buggy and small things you do while using the apl can cause an issue in posting payment. I mean..the core function we use is payment, so the rest of the app, even if it works fine, doesnt really make it easier to pay rent.
So that alone is annoying. Not to mention, we tried to add a bank account that we know for a fact have never added before, and it tells us its already connected and wont let us add it. Then it connected an account…that is neither of our account numbers - so its just some random account?? Idk.
So that alone is annoying. Not to mention, we tried to add a bank account that we know for a fact have never added before, and it tells us its already connected and wont let us add it. Then it connected an account…that is neither of our account numbers - so its just some random account?? Idk.
Show less
Paying up front
I want to be able to pay my rent upfront or in full and I can’t do that on your app. If I pay earlier than the 1st, it shows a negative balance. I have to wait till after the first to see what’s actually due…. It’s just annoying to have to think about it when I’m busy trying to run a business. in fact, this was one of the questions I asked upfront and they told me I could pay early.
Show less
The first and last
I Overpaid. The ac/heating unit is loud to a point if you’re sitting on you’re balcony you got to yell to talk on your phone or have company when it’s on. And it’s in desperate need of paint and the vents need cleaning. The blinds are old and have white drips of paint. The building reeks of trash form time to time from the garbage shute. The elevators keeps braking down. The parking garage is dirty and dusty. And they charge you for parking and the arm that supposed to not let people in without a fob but keeps getting knocked off. The fire alarm keeps going off randomly running drills during the day. And a family of ducks live in the pool during the summer. Even the website is bootleg can’t leave a review unless you give them a star
Show less
Easy to Navigate
This app allows me to put in service requests with ease. Everything is sorted well and checking the status of these requests is also a breeze. I can view up to date information about my financial status and the portal allows easy navigation to different BILT reward options. I am able to sign lease documents and view my current paperwork. The community tab allows me to see ongoing and upcoming events and notifications. Everything loads fine and I have not noticed any small glitches making things difficult. Easy 5/5!
Show less
