I downloaded the app and tried to open an account, but it kept saying that I already signed up. I tried using other email addresses and I got the same message.
I was severely disappointed in the BitcoinIRA product after seeing all of the positive reviews. The website/app is extremely basic with zero analytics (portfolio growth %,$ etc.) I was told several months ago they were working on it, but first wanted to add more altcoins which they have yet to do. For all of the fees they charge you’d expect some basic analytics, but that’s not the case. The customer service is great when you can actually get a hold of them. Most of the time when you call the customer service you’re on hold for a long time before anyone picks up. They have a text phone number and email address for customer but they don’t always respond. If I knew BitcoinIRA had these issues, I’d have gone with a different company but at this point with all of the fees I already paid I’m stuck with BitcoinIRA.
Developer Response
Hi there! Thanks for the detailed feedback. We take customer satisfaction very seriously at Bitcoin IRA and want to make sure your experience with us improves. We’ve added new coins to the web app and are working hard on getting altcoins live on the mobile app. We’d like to connect with you as soon as possible to address all of your concerns. We can’t identify you in our system with the username provided, please email support@bitcoinira.com and our team will be happy to help!Executed terribly…. Very slow process for the amount of fees that you’re paying and everytime there’s an issue they just want you to call them. Traditional ira company wired my money on a Friday, it didn’t hit my bitcoinira account until Monday afternoon, I couldnt execute a trade until Tuesday morning, and the orders took multiple days to execute. Please streamline this process!!!
Developer Response
Thanks for your feedback. We unfortunately can't find you in our system. Can you please email us at support@bitcoinira.com? Our team will be happy to assist.I’ve recently signed up and love the service and the ability to trade crypto in my IRA. Well done!
This app is so much easier than having to log in on my Mac. Super easy to navigate- even the set up is convenient!
Developer Response
Thank you for your review! We’re so glad your enjoying the convenience of our mobile app. The app is so user friendly and makes it so easy to take control of my crypto trading!
New customer and a new investor into crypto. Bitcoin IRA app made it simple and easy to get started. I also had a question and was able to speak with a customer service team member who resolved it so quickly. I think they’re the only cryptocurrency IRA with a phone number. Looking forward to investing more with the app.
Developer Response
Thanks for the review! Customer satisfaction is very important to us. Glad to hear our IRA specialists were able to help. If you have any questions, please don’t hesitate to reach out. Bitcoin IRA is an amazing company! I’ve never felt so safe having my money and my future invested somewhere before. All the representatives are knowledgeable and friendly. I’ve seen major growth in my retirement over the last couple of years. I’m so glad they created an app to make logging into my account super easy on my phone. It’s really easy to navigate and makes me feel comfortable that I can check my gains on the go!
Developer Response
Thank you for your review! We love to hear stories from our customers seeing a great return on their investments. We truly value our customers and their experience!Very straightforward, easy to navigate app. I wish more companies could develop seamless to use apps like this. Thank you, BItcoinIRA!
I was able to get connected pretty easily and quickly. Self explanatory, easy to use I highly recommend this app!
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