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Please implement Face ID. Seems like I have to re-log in every time I use the app which isn’t very often because the functionality is so limited.
At minimum, an investing app should display users’ performance over time. All I can see is my balance and holdings. Don’t make me do math to see how much I’ve gained or lost in my account over time.
Developer Response
UPDATE: Thank you for your valuable feedback, we've shared it with our Product Team. You'll be happy to hear that portfolio performance history is on our roadmap for upcoming features. Regarding Face ID, first we want to make sure that you're using a phone that has Face ID capability since this feature is working for other users. If you have need further help, please reach out to our dedicated service team at 877-936-7175 or support@bitcoinira.com.App is fantastic- lots of assets available
Customer service is also fantastic
App is terrible at verifying my email, it simply won’t work. Same with text message verification- also doesn’t work.
Developer Response
Thank you for submitting this valuable feedback, Chris! We've shared it with our product team for further review. In the meantime, please test this on the web app and if you could reach out to us with so we can look into your specific account and why this issue is arising, please call 877-936-7175 or email support@bitcoinira.com with your email address. User friendly and and very smooth!!! Haves everything I want and gives you access to everything you need!
Developer Response
We really appreciate the great review, friend. Thank you and have a great day!Bitcoin Ira is the easiest Exchange I have ever dealt with! Their app is easy to manage & straightforward but most of all they have live telephone support! This feature is huge! I've struggled with other exchanges & can only have email chats which aren't always helpful & are annoying! Call me old fashioned but there is nothing like a Mano to Mano talk to solve a problem! Whatever you do going forward, Bitcoin, don't lose this feature! The Big Dog!
Developer Response
Hello, thank you very much for your feedback and support. We appreciate that you took the time to write such a kind review. We're thrilled to hear that you love our live telephone support. It's one of our favorite features as well! Indeed, nothing beats real human connection. If you need anything in the future, please don't hesitate to reach out.I have been using this platform for almost a year and it is the very most basic of an app and I have tried so many out there. It needs help but for now it does what is needed. Wish they would do a new version that was easier to maneuver from portfolio to transactions and different accounts. The biggest thing this is missing is the capabilities of being able to setup a trade like limits and stuff like that. Please fix. Other than this the company is great but something so simple to make the app work the best and for them to get more revenue by having us being able to act like traders doesn’t make sense.
Developer Response
Hi Nado, thank you for sharing your feedback. We hear you loud and clear, and agree! We’ve passed your message along to our product team. Thank you for being a client.I attempted to sign up for a new IRA. I have both worked in the financial industry and opened multiple accounts. While I like the security they provide it seemed weird that they delayed me funding my account. At first the email and phone call I received seemed like good customer service. I guess that wasn’t good enough and they want me to do a webinar? When I called and questioned a rep about what phone call Tommy decided it would be fun to act like I didn’t know what a phone call is. I did t understand why one was needed. He said it was to verify my identity but how does talking to me verify my identity. What was my license for? Things like this send red flags. They made me feel like I had to earn the right to get an IRA from them. Like I owe them and that feels suspicious. I u set stand sometimes relationships just don’t work but it was like they were trying to push me off the phone and were trying to find a reason for it to not work. It was just a weird experience that I have never had. I will just use other crypto IRA providers.
*Update: I was not annoyed with the security verification I was annoyed at your reps’condescending tone. Acting like I didn’t know what a phone call was and trying to quickly get me off the phone sent up some red flags. Idk how you can try and respond when you weren’t in the conversation?
Developer Response
Hi Bafbat, we are sorry to hear that you found the identification verification process arduous. We’re always striving to do better and we take all feedback very seriously. Security is our #1 priority at BitcoinIRA. We provide industry-leading security that includes verifying that anyone opening an account (which can include transferring funds from existing IRAs, etc.) is who they say they are through ID checks and video authentication. We do so to prevent theft and scams, and ensure the safety of all clients. It may sound surprising, but we have been able to deter many wrong-doers from accessing or opening fraudulent accounts; and hence been able to protect our clients' assets and identities. We deeply regret your feelings regarding our security measures but are grateful for your valuable feedback.Pls can I link my bank with just routine and account number to purchase crypto before I download this app?
WHEN are we going to see staking?! And for Gods sake, WHY does this app not have LIMIT ORDERS and INSTANT SETTLEMENT???
An incredible user friendly app, easy to use. I was pleasantly surprised.
Logan Houston 🥳
adjustafresh
Atomic3Chris
Hak1105
dopeboi01
Nado Joey
Bafbat
saraidonna
Wish I knew...
Job 3
