Drive mate User Reviews

Drive lah Ventures Holding Pte Ltd

Top reviews

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KEEP AWAY FROM DRIVE MATE

Don’t use Drive-Mate it is a scam , my car was badly damaged and they refused to repair it and now they won’t even return my calls or messages so I have had to appoint a lawyer to take my matter to court to get a fair resolution. KEEP AWAY FROM DRIVE MATE , check out all their negative reviews on Google as I’m not the only one unhappy with them.

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Smartwire 4 homes

9 months ago

Response from developer

Hello there, we would like to better understand your specific concerns, please email us at support@drive-mate.com.au Your feedback is crucial to us, and we genuinely want to hear from you. Thank you for taking the time to share your thoughts.

Worst Car Rental

Such an unethical, non human being business/policy (scam) that steal the deposit/full payment of customer without giving back the credit

f^ker

a year ago

Response from developer

We apologize for the inconvenience you've experienced. To better understand your specific concerns, please email us at support@drive-mate.com.au and our team will be happy to assist you further. Thank you for your time, we appreciate your feedback.

Great

🥰

leeshalileesh

a year ago

Response from developer

Thank you for your positive rating!

Very Pathetic support team

Used three car share platforms and I must say DRIVEMATE is pathetic and will suggest everyone to get away from this if you love your car a little even.

PriSudha

a year ago

Response from developer

Not so easy to use.

Bad customer service. App is confusing and the first experience with the car wasn’t great either as it was filthy and smelly.

zed3malik

2 years ago

Response from developer

Hello there! We deeply regret any prior inconveniences you may have encountered. Rest assured, we have made significant enhancements to our team and streamlined our procedures. We invite you to update the app and consider giving Drive mate another opportunity. We are confident that you will notice a significantly improved experience

Mostly functional

The app is handy to search for cars and submit bookings. However there are some pointy bits that makes the app useless. Such as - (1)- After hitting pay button with the credit card details, sometimes it throws an error saying the payment didn’t go through and goes to a blank screen. But my credit card notifies me that the payment has gone through. You’d have to close the App and reopen again. (2) - in the app, when sending pickup requests by adding photos and hitting the ‘send request’, the button continually shows a spinning wheel sometimes up to 20 mins and to no avail. The work around is the submit via the browser.
(3) - if you add a car to the favourites it doesn’t show up in the favourites tab. Seems this feature is non functional.

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GuruB_

2 years ago

Response from developer

Thank you for being a valued member, and we sincerely apologize for any issues you've encountered. We greatly appreciate your feedback, and every point you've raised has been promptly shared with our tech team for immediate resolution. We're committed to identifying and fixing these issues as a top priority. In the meantime, we encourage you to continue enjoying your experience with Drive mate. If you have any further feedback or suggestions, please don't hesitate to reach out to us at support@drivemate.com.au We truly value your input and would love to hear from you. Your satisfaction is our priority, and we're dedicated to providing you with the best possible service. Thank you for your understanding and support, Regards, Team Drive mate.