Minimalist in design and function
For me, the downside is in the lack of data usage information provided. It’s actually blank so I’m not sure what point having this feature actually serves. Hopefully it’s an error that can be sorted through an update.
Response from developer
Hi, thanks for your feedback. We can confirm mobile services information is available and we are working on providing information readily available for internet services. Please email us at support@letsbetmates.com.au if you require more information regarding your services with us.
Constant crashing & poor design
Making payment can be borderline impossible with the frequency of the app crashing, with some features completely inaccessible due to the apps bugs. It’s becoming apparent that the app is pointless as it provides no useful function. You can’t even update your payment details as the app will never remember your new details and consistently switch back to the original payment details selected when first signing up.
Overall, in its current state, it’s frustratingly unusable
Response from developer
Hi, thanks for your feedback. We will definitely be adding features and improving the app over time. Currently, we have withheld any upgrades and put our focus on our self care portal on our website which can do all of the things you have requested. Email our support team on support@letsbemates.com.au to get your login details if you don't already have them.
Website and App are both broken
Response from developer
Hi, thanks for your feedback. We will definitely be adding features and improving the app over time.
Poor service
Response from developer
Hi, sorry to hear this. To make an outstanding payment, please press the “UPDATE” option and enter your credit card details. This will prompt our system to make a payment of any outstanding balance on the account.
Featureless
Response from developer
Hi, thanks for your feedback. We will definitely be adding features and improving the app over time.
Poor UX
I also found the app is poorly designed with little end user in mind. It’s a very very basic app which seem clunky.
I came from both Woolworths mobile and Amazysim and they are far better at the UX design. Please consider revamping the entire app urgently.
Response from developer
Hi, Thanks for your feedback. We will pass this on to our development team as we are always looking at ways to improve the app.
It doesn’t work. I want to pay my bill.
Response from developer
Hi, please email support@letsbemates.com.au with your account details so we can look into this further.
Could be informative if not developed so bad
E.g. look at your data usage and go back more than 2 months. Please fix this with an error message or at least a back button.
My kids at school do learn app development now, they would fail with such a result:-)
Response from developer
Hi, thanks for your feedback. Can you be a little more specific about the issue? Are you stating that the app crashes if you look at data usage more than two months?
Works but limited
Response from developer
Hi, Sorry to hear this - can you confirm if this is still an issue?
Great service, poor app
Also, as per another review -
“As your billing month progresses, the
yellow days marker proceeds around circle
clockwise. As you use data, however, the
'used' indicator progresses counter-
clockwise, meaning you cannot directly
visualise where your data usage sits in
relation to your billing days. Both
indicators should go in the same direction
so you can tell whether your Day usage is
in front of the days.”
⬆️ This time a million. I thought it was a great way to visualise until I realised they were going in opposite direction
Response from developer
Hi Jesse, Thanks for your feedback. We will pass this on to our development team.
