Leave a Review AGL
Useless
The app is useless in that it’s not up to date on balance of account, there’s no transaction listings as on the website so I don’t know if money I’ve paid has been deducted or not. While it lists my usage I want to know what’s owing and if I have to sign in o the website to find this out why do I need the app? For example, the app said I was overdue an amount from my last bill so I panicked and paid it, only to sign into the website this morning and I’m actually in credit! And by more than I paid last night that was “overdue”! Get the info right on the app or I won’t use it to check my bills anymore because that info isn’t there! Waste of my time.Show lessFatcats_friend
Developer Response
Thanks for the feedback - sorry to hear you didn't have a great experience. We're working to improve the presentation of usage information within the app and transparency around your bills, so I hope you'll give it another try down the line. In the meantime, if there's anything we can assist with, please let us know over at https://www.agl.com.au/appfeedbackThe app and ussage
I love the app. Idk like to see what is going on and at what time. S case recently was I was cleaning my pool at 11am and was distracted and forgot to put my switch from on to auto. The result was that 3 days later I noticed on my app a huge spike in my usage. When I went to investigate why I went back out to the pool and found it running on the on switch instead of. The Auto switch. My pool had been running for 3 days 24 hrs. My. Bill is huge so far for only 4 days.Show lesskutadye
Developer Response
Thanks for the review kutadye. There will always be a bit of a lag because there's at least a 24-hour delay to us receiving your usage info, but longer delays might have other causes. If you'd like us to look into it, let us know at https://agl.com.au/appfeedbackThe worst utility company EVER.
AGL’s communication is appalling. The app chat feature is even worse. After questioning an extra $200 on our power bill, I was asked to send photos of our meter. Then to receive a reply stating what they had was different and if they were to update my account based on the reading I provided my bill would increase further. Without our consent they updated the reading and reissued another bill that was double what we are usually charged, erased and closed the chat history conversation window, deactivated MY account and sent us sms prompts to basically hurry up and pay.
We still don’t have an explanation and feel like we have been punished for even questioning the increase. No one has called, emailed or reached out despite multiple requests to actually speak with somebody.
I will NEVER use AGL ever again nor would we recommend to anyone at all really.Show lessEx Telstra Customer