Telstra
Great company and Telco. I was told last week when I was trying to pay my Telstra bill, that the bill would be waived for last month. This was because I tried calling in and paying, but the representative said l didn’t have to. The next day I called, and was told that the bill was being waived. Today I am having issues with my Telstra app, and was told I have to pay the bill within 14 days from the 12th. I have my registration to pay. So I will be going without because of this error. I have been with Telstra for 12 years now. I recommended it to my family, and I had 3 phones, all linked to Telstra. I have always said Telstra is the best. I am waiting for a return phone call, by the person who told me that they were waiving the bill. I know that they will call. I can’t say anything bad about the company, because they are a great service. Unlike Optus where they have been hacked. I just want to know if the bill is getting waived or not. So I can manage my budget. I still recommend Telstra to whoever is thinking of buying, or setting up with Telstra. The customer service representatives are always polite, and they understood that I was frustrated this morning because I was not able to access the Telstra app, to check my criteria for the upgrade. I also pay $15 a month for upgrade and protect. Strongly recommend Telstra to everyone l know, and I will recommended them in this review.
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Response from developer
Hi there, thank you so much for rating our app 5 stars. We really appreciate it! If you need assistance in the future, please message us in the app. Head to the ‘Get help’ tab in the app and our team will assist you. Thanks, Gonz
