Does not log me in
Response from developer
Hi, thank you for your feedback, this sounds like a bug. We will pass this on to our development team and get this fixed. Regards, Luke.
Room for improvement
1. The table form of daily usage is accurate but the graph form has gratuitously reversed the chronology of actual usage. The chronological sequence is right to left instead of left to right!
2. The calendar month label refers to the date of your billing cycle … so if your billing cycle is the 6th of each month then the “month” of January is displaying usage for 26 days of _December_ and just 5 days of January … in reverse chronological order.
A more meaningful and equally brief label (for this example) would be “Dec-Jan”.
3. The databank balance is not displayed in numeric form. Neither is databank usage displayed - even if that usage is zero.
4. The graphic (pie/ring-chart) shading for databank (balance? usage?) is either inaccurate or is attempting to display some counterintuitive usage information that is not very helpful.
5. The smoothing function used for the graphical display is probably necessary (for at-one-glance visibility) but it does make reconciling the numeric data against graphed data difficult.
6. There is no differentiation made between downloaded data and uploaded data. Quite probably this is a Telstra limitation and nothing the App can do will change this.
enjoy!
Response from developer
Hi constructive feedback intended, thanks for taking the time to leave us this review. If you haven't already, I would encourage you to update your myMATE app as we have recently rolled out a new update to address some of the challenges our customers have found with the app.
No complaints here.
A short while, I took the bait of $1 to join Mate. Left Optus and soon after - you gave me 30 days notice and put up my plan by 25% in one hit. I feel a bit cheated/scammed. So you don’t deserve this praise in the previous review.
Sick of Optus and Telstra? Just join Mate! I did, and although the app is extremely basic, I’d rather that, than the flashy Optus app which does everything (and annoyingly) more - but you pay for that in other ways. Don’t even mention the annoying chat they built into it 🤦🏼♂️ Both Telstra and Optus are synonymous with poor service and high prices, right? So even if you don’t like Mate’s service - it’s STILL a no-brainer who to go with. That aside, the $20 plan I’m testing out works equally as well as the Optus $60 plan I left (after leaving Telstra). I use the Mate app once a month, maybe twice - and it’s easier/quicker than logging into the browser version. What do you want for $20? Curious 🧐…to all the people who want a slick GUI and more - why does the app have to be anything more than it is? There are NO annoying ads, NO sales pitches/upgrades - all the things the others have (and I personally hate). Bloated apps with the intent to upsell. Wake up. Thumbs up Mate 👍🏻
Response from developer
Hi stevieboy777, thank you so much for this amazing feedback. We are glad to hear you are happy with your MATE service and the myMATE app. For reference, you can also quickly check your data usage by dialling *159# and then pressing SEND/CALL. If we can assist you with anything please get in touch with our support team via phone 13 14 13, Live Chat or via email at support@letsbemates.com.au. Regards, The MATE team.
Can’t log in
Response from developer
Hi Killarney.Kerry, Thank you for leaving this review and sorry to hear you are having issues with logging in to your account. Please contact us via Live Chat on our website or via phone on 13 14 13 so we can assist you with this issue. Regards, The MATE team.
Waste of Time …..
Mate seems to be making a stirling effort to downgrade its customer experience and customer service over the last 12 months and is unfortunately succeeding.
Come On Mates you can do so much better than this rubbish.
Response from developer
Hi Art learner, thanks for your feedback. We can confirm that the myMATE app is still in the development stages. If you prefer not to use the app, we would recommend using the self-care portal on our website. You can access the portal through both mobile and desktop devices. Please contact our customer service team via Live Chat on our website or phone on 13 14 13 to get your login details if you don't already have them. Regards, The MATE Team.
App is rubbish
Response from developer
Hi, thanks for your feedback. We will definitely be adding features and improving the app over time as it is still in the development stages. We would recommend using the self-care portal on our website which can do all of the things you have requested. Please contact our customer service team via Live Chat on our website or phone on 13 14 13 to get your login details if you don't already have them.
Slow Internet
Response from developer
Hi Jeremiahkumar, thanks for your feedback. We are sorry to hear this, we would recommend emailing us at support@letsbemates.com.au for further assistance with this issue. Alternatively, you can call 13 14 13 during our operating hours Monday - Saturday 8.30 AM - 7.00 PM.
Crashes
Response from developer
Hi, thanks for your feedback. We will definitely be adding features to allow for more visible information for internet services and improving the app to resolve this issue.
Help desk useless
Specific issues:
- lack of bandwidth during busy times. Totally frustrating watching the Australian open Tennis finals, and have the picture freeze the moment Kyrgios serves time and again!
- allowing you to upgrade your plan to speed that, when tested, can’t be provided by the NBN!
- and when you change back, they charge you fully for both plans!! Hmm mate, definitely not my mate! I will research and change.
Response from developer
Hi, thanks for your feedback. We are sorry to hear this and have passed this on accordingly. For technical support, it would be best to email us at support@letsbemates.com.au
Minimalist in design and function
For me, the downside is in the lack of data usage information provided. It’s actually blank so I’m not sure what point having this feature actually serves. Hopefully it’s an error that can be sorted through an update.
Response from developer
Hi, thanks for your feedback. We can confirm mobile services information is available and we are working on providing information readily available for internet services. Please email us at support@letsbetmates.com.au if you require more information regarding your services with us.
