Moderators need to do better
Response from developer
I'm sorry to hear about your experience. We understand your frustration. We'll look into this matter and work to improve our support system. Please email us at help@hilokal.com and we'll investigate the issue further. Thank you for bringing this to our attention.
FIVE STARS IN MY OPINION
Response from developer
Thank you for the positive feedback! We're thrilled to hear that you're enjoying the app and finding it helpful for language exchange. If you have any suggestions or feedback to further improve your experience, feel free to let us know. Happy language learning!
Impressive
Response from developer
Thank you, DrSky, for your wonderful feedback! We're delighted to hear that you had an excellent experience with Hilokal. Our team is dedicated to providing a friendly and organized learning environment for all participants. We believe in fostering a strong community of practice where everyone can engage and learn together. Your kind words are truly motivating for us. If you have any more feedback or suggestions, feel free to share. Happy learning and see you in future sessions! - The Hilokal Team
App keeps crashing
Response from developer
We apologize for the inconvenience you're facing with the new update. We're aware of the issue and are actively working on resolving it as quickly as possible. In the meantime, you can try the following steps to see if it helps: 1. Clear the app's cache: Go to the app settings and clear the cache. Sometimes, accumulated data can cause crashes. 2. Update the app: Make sure you have the latest version of the app installed. We regularly release updates to improve performance and fix bugs. 3. Restart your device: Sometimes, a simple restart can resolve temporary issues. 4.Reinstall the app: If the problem persists, try uninstalling and reinstalling the app. This can often fix any corrupted files causing crashes. If these steps don't resolve the problem, please be assured that our development team is actively investigating the issue and will release a fix as soon as possible. Your feedback is valuable to us, and we appreciate your patience. If you have any further questions or concerns, feel free to reach out to our support team. Thank you for your understanding.
Can’t create an account
Response from developer
We apologize for the inconvenience you faced during the sign-up process. We understand your frustration, and we're here to help. Please double-check the email you entered for any typos or errors. If you continue to experience issues, please reach out to our support team at help@hilokal.com. We'll be more than happy to assist you and ensure you have a smooth experience with our app. We hope to see you soon as part of our language learning community! 🌐📚
رجاء مساعد
Response from developer
Thank you for bringing this issue to our attention. We understand how frustrating it can be to experience login problems but this has been fixed. If you have any further questions or concerns, please don't hesitate to reach out to our support team. We are here to assist you and ensure you have a smooth experience with our program.
It’s awesome
Response from developer
We're delighted that you think it's awesome! If you have any feedback or suggestions, feel free to share them with us. We're here to ensure you have a great experience using the app. Keep enjoying your language learning journey! 👍😊
Misleading
Response from developer
I apologize for the inconvenience you're experiencing. To resolve the issue, try clearing your browser's cache and cookies, then reload the page. If the problem persists, please contact our support team for further assistance. We'll make sure to get you back on track. Thank you! 🙏
Low security for accounts
Response from developer
Thank you for using the app and sharing your feedback. We take security very seriously, and we apologize for any inconvenience caused by your friends' accounts being hacked. We are continuously working on improving our security measures to ensure a safe and secure experience for all our users. We appreciate your concern, and we'll take your feedback into consideration while implementing additional security options to further protect user accounts. If you have any specific suggestions or ideas for enhancing security, please feel free to share them with us. Your safety is our top priority, and we're committed to providing a secure environment for everyone using our app. Thank you for your understanding and support.
Its the best at learning korean
Response from developer
That's fantastic to hear! We're thrilled to know that our app has been helpful in improving your Korean language skills. Learning a new language can be an exciting journey, and we're glad to be a part of your progress. If you have any questions or need any further assistance along the way, feel free to reach out. Keep up the great work, and happy learning!
