Leave a Review Passport Health
Troubled App
I hope the vaccines work better than this app. It will not accept the login password, either from a password manager or manually typed.
Password works fine in a browser. Other users report the same problem.LonestarAudio
Developer Response
Do you mind reaching out to us at app@passporthealthglobal.com so we can assist further and see how we can improve the app? Thank you.Can’t login
I can login via my laptop fine but the app doesn’t recognize my login information. Making it essentially useless.Ndhrf
Developer Response
Sorry to hear that you are having issues. Do you mind reaching out to us at app@passporthealthglobal.com so we can assist further? Thank you.Can’t login
I can login online just fine, but for some reason neither my username nor password are recognized in the app. Very frustrating.Aj in Anaheim
Developer Response
Could you please reach out to us at app@passporthealthglobal.com so we can assist you? Thank you.Dark patterns
I'd like to bring attention to a concerning practice I've observed with this travel vaccine company. After scheduling an appointment online, they warn customers about a cancellation fee if the appointment is canceled within 48 hours. However, the online platform does not provide an option for cancellation. Instead, one must call in to cancel.
Despite the modern convenience of online booking, it's perplexing and inconvenient to not have an online cancellation option. This setup inevitably pushes users closer to the 48-hour window, increasing the likelihood of incurring the cancellation fee. This seems like a "dark pattern", a design choice made to benefit the business at the expense of the user's experience and freedom.
Furthermore, when I called to address this, it felt like the customer service representatives were specifically trained to enforce the fee, regardless of the reasoning behind the cancellation.
It's disheartening to see such a large company, with over 270 locations, resort to such tactics. They have the resources to provide a seamless and fair experience for their customers but seem to have made a conscious choice not to.
I believe it's important for potential clients to be aware of this practice before deciding to book with them.Show lessAunt Gladious
Developer Response
Thanks for your feedback. As the leading provider of preventative travel medicine for nearly 30 years, we have found that many of our clients seeking to cancel would rather reschedule or simply had additional questions or requests that were best accommodated through an actual person. Our goal is to provide the highest level of service possible, which most often occurs with direct communication. Thanks, again, for your feedback.Dark patterns
Any company that allows you to schedule online and not cancel online is practicing a dark pattern. Passport health is a great example.This app does not work.
Login function is not working. This is a non-starter.DaaashedHopes34
Developer Response
Could you please reach out to us at app@passporthealthglobal.com so we can look into further? Thank you.Website and mobile don’t link
I can only reach my records via a browser on a computer. When I try to log in from the app there is no record of my account. None of the information (medical history, upcoming appointment) show up in the app. Can’t figure out why I would want the app. Pretty useless.Kurtis1982
Developer Response
Do you mind reaching out to us at app@passporthealthglobal.com so we can assist you further? Thank you.Website and app use different databases???
I signed up and put in my records from my computer’s browser and after installing the mobile app it doesn’t recognize my email at all, only if I sign in from a browser. As a software engineer my mind is blown that both platforms are not using the same database to reflect the same information. It just doesn’t make sense.Show lessLeo12908
Developer Response
We would like to learn more about your experience. Do you mind reaching out to us at app@passporthealthglobal.com and we can help you out further? Thank you.No Face ID - Doesn’t Save Passwords - Clumsy
The App NEEDS Development Work. As it stands it is a substandard effort at best. Company deserves a Better Effort!!!Zippy222156
Developer Response
Thanks for your feedback. We are working towards building in new features, including Face ID. Coming soon!Waste of Time
I previously spent 30 minutes setting up my PH account from my home computer. None of that medical history or my appointments show up in the mobile app. I am not manually reentering that information again.Toby Joplin
Developer Response
We are working to tie medical history that you enter into the separate website into the app. It should be something that we will have done within the next couple of months. Sorry for the inconvenience, but we are working on it!
