Simply the worse
never again. I will not use this company, even if I was given a free ticket I don't want them to be thieves, I paid more for a ticket, and the day before my trip. They cancel the flight and put me on another flight, two days later, which costs less than the price of my ticket, because I had seen this flight, but I did not want to because of the long layover , and it costs significantly less. Than the ticket I bought. I had an 11 hour layover in Nairobi at the airport then 1h30 in Bangkok before going to my final destination and I met a lot of people who were complaining because their outward and return flights had had flight changes. last minutes. A purely mediocre company they cancel your flight at the last minute do not reimburse you for your extra do not compensate you and upgrade you to a flight that costs less and worse you miss your appointments because of their mediocrity if I could give minus 0 stars I will do it with great pleasure
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FSM
The worse ever airline I’ve ever witnessed, the inconsistency, lack of communication, unprofessional behaviors from their staffs and crew member both on air and at the airport.. I was supposed to transit in Nairobi to Johannesburg for 1hr 45mins but I end up staying for more than 9hrs in Nirobi and due to that I had to miss my appointment with the USA embassy in Johannesburg… furthermore , they’re thieves, cus they stole my 1000$ watch ( Versus Versace ) and my perfumes from my bag and kept only empty boxes … and on my way back from Johannesburg to Dubai , I was suppose to do a layover of an hour in Nirobi but I end out staying for 16hrs to get on the next flight and had to miss work ….
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Not user friendly
The app is non-functional and often freezes. KQ, please try, it’s 2024.