Average
Photos show crispy chicken sandwich, but not on menu
App in general.
I love swensons but the app is horrible. Logs you out constantly, usually have to re-input all your information, in the special instructions tab you can’t type anything such as “no ice” for drink or “sauce on the side”. App doesn’t always update or load the screen.
App requires you to enter payment info every time
Come on guys either let us store payment info or let me use Apple Pay in 2024. Gimme a break
The worst app I’ve seen for a restaurant.
I have never gotten it to remember my account
Charged twice for an order than didn’t go through..
Listen to the reviews when it comes to the app! The employees and food is great but order at the place not the app if you want to be charged correctly, and actually have your order go through :(
Gift Card Payment options
Should be able to add gift cards as a payment option.
Very spotty
Very spotty app. Never have I had a smooth transaction with this app. The time the app should save you is spent re entering things.
Terrible UX
Lately, the app won’t process any orders. The worst part is, it’ll wait until after I’ve selected all the food and entered my credit card info to tell me that the order failed. This is the worst user experience I’ve had with any food-ordering app.
Ordered shakes, when I got there they said machine was broken and we couldn’t get a refund
I ordered shakes on the app, but when I got to the store they told us that we couldn’t get the shakes we ordered because the machine was broken. When we asked to get a refund, they told us they couldn’t do that because we ordered on the app. There’s nowhere to report a problem on the app, so we don’t have the shakes or the money we spent on them :(
Show less
I think there should be an option to adjust your order in the app
For the most part, I like this app a lot. What I don’t like is that you can’t adjust your order in the app, you HAVE to call the restaurant. I tried calling them 3 times because I wanted to change the pickup time but they didn’t answer 👎🏻
