Card was charged yet order was not placed.
I am very very very disappointed with this app and swensons right now as a whole. I just ordered $22 worth of food and the app said there was an error. After it became an error it charged my card but my food was never placed or ordered. I proceeded to call and be told that i have to wait 5-7 business days to get that money back?!? That’s my dinner for tonight, I am so highly upset and so so so disappointed with how this issue has so far been addressed. I don’t make that much money and of course the one night I decide I treat myself I lose all my money. I cant wait all week for my money. God knows business days only include mon-fri. i’m gonna be pretty hungry for the rest of the night. Never getting swensons again.
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Doesn’t work
Problems:
When a user places a reorder, they receive an error stating that hamburgers are no longer served. If they start an order from scratch, they can order a burger. Also, when you try to open the app, it frequently crashes or freezes, no known causes. These have been going on for years. Would be nice to be able to submit issues via the app rather than via email or app reviews.
When a user places a reorder, they receive an error stating that hamburgers are no longer served. If they start an order from scratch, they can order a burger. Also, when you try to open the app, it frequently crashes or freezes, no known causes. These have been going on for years. Would be nice to be able to submit issues via the app rather than via email or app reviews.
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Order Ahead = Cold food
The only reason I downloaded this app was to order ahead and skip the wait- so tell me why I arrived on time for my order and wasn’t even talked to for 20 mins while I was waiting in my
Car? Is this just my location being understaffed or what??
Car? Is this just my location being understaffed or what??
Changing your burgers was a bad idea
App worked ok, I don’t like how there’s no option to pay with cash. More importantly, the buns are different. Soggy and flavorless, the burgers were always small and overpriced but they used to be delicious. Now they’re almost indistinguishable from the junk at fast food places. The fried stuff was still good.
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Save information from previous orders!
The one thing that keeps me from ordering more often, is that the app requires EVERY TIME that you input: NAME/CARD NUMBER/EXPIRATION DATE/CCV NUMBER/ZIP CODE/AMOUNT/TIP aaaaaaaand then it takes you to ANOTHER screen where you have to input your FULL NAME/PHONE NUMBER/EMAIL ADDRESS…
This is 2022 guys. You need to be able to not just save all that info, but you should be able to save previous orders, and favorites. The idea is to drive sales, and your current setup will just keep people from ordering on the go. It needs to be as few buttons as possible, and quick. This is long and cumbersome!
I know it’s your first go at this, but you HAVE to change this to survive!
This is 2022 guys. You need to be able to not just save all that info, but you should be able to save previous orders, and favorites. The idea is to drive sales, and your current setup will just keep people from ordering on the go. It needs to be as few buttons as possible, and quick. This is long and cumbersome!
I know it’s your first go at this, but you HAVE to change this to survive!
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The Best Burger in America
Listen - I don’t care if I order by phone, an App, or even smoke signals…as long as I have a Galley Boy in my mouth, who cares? Lol seriously the best food on God’s green earth.
Missing menu items, incorrect wait times
I used the app to order from North Olmsted. The app’s menu was missing hot dogs and phosphates. The app said the order would take 30 minutes. When I got there in 20 mins (10 mins early) my food was not only ready, but it was cold. Had to order the hot dog and drink in person because they weren’t answering the phone.
I was trying to do a carry out order to bring to other people. It took longer and the food ended up being cold, so I think you’re better off not using the app.
I was trying to do a carry out order to bring to other people. It took longer and the food ended up being cold, so I think you’re better off not using the app.
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App doesn't know what store hours are
If you try to order from a location that is open after midnight when it is also after midnight, the app thinks it's the next day and they're not open yet.
If you don’t know, now you know playa
Galley boy, potato teasers, grape milk shake
Easy to use
App is easy to use. Best burgers in akron!
