Buggy, sluggish interface
The Donatos app—which is basically a glorified wrapper for their mobile site—has been painfully buggy and slow in recent months. Feels like a hosting problem, but likely is a problem on Donato’s end too. What’s wrong?! -Site inconsistently shows user login status, points, etc. -Most web requests take much, much too long to get serviced. (The main website is slow too, but not nearly as bad.) -App offer deals and promotions before user has picked their store (and, for no reason, users can’t make their store permanent! Always a huge annoyance!) -Often drops carts, promotions etc after making changes to almost anything Get your act together, folks! Here’s the ultimate frustrating thing: recent app reviews and their responses constantly ask for details, but the team/developers doesn’t seem able/willing/prioritized-enough by corporate to make the needed (extensive!) fixes. It’s super frustrating.
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Response from developer
Thank you for the detailed and actionable feedback! We will take this back to the team and get these prioritized.
