Control the narrative
My message to customers is read recent reviews for the true experience. My message to Porsche is don’t take your customers for granted, you have wonderful vehicles and the experience of owning one is being tarnished by a poor digital experience. Consumers have high expectations requisite with the purchase cost. We expect your digital performance to equal or exceed our mechanical experience.
Disappointed Taycan Owner
Basics are Buried
Separately, my 5G phone takes a long time to connect to the car making the whole business terribly inconvenient defeating the purpose of having a concurrent app.
Seriously Porsche?
Update after developer’s 1/30 response. The issue is still there. Vehicle is in the dealership being serviced! If the issues still remain after the service, I’ll contact you with additional details.
Update 2/7/22
Issues are still there, obviously there hasn’t been any updates to the app so not surprised!
Every day the app requires me to login! Seriously? Why it doesn’t allow to stay logged in? I don’t understand.
Developer wants to send a message, but honestly, probably that would be a waste of time, since I can see that the issues are not unique to me. The app, and probably the team who decided to roll out such an awful app needs a MAJOR overhaul!!!
Absolutely useless app!!! DELETED.
Response from developer
Dear New member!, Thank you for taking the time to provide us with updated feedback. We are happy to share that we are currently working on improving the login experience. We appreciate your patience as we are committed to continuously making improvements to our app. Best regards, Your Customer Experience Contact Center
Not ready for release
In this app I no longer can flash the lights or honk the horn. Why remove functionality in a new app that a prior app featured? Were particularly useful / helpful features. In a car barely 2 years old the app does nearly nothing. I expect far more from Porsche. Too much change, innovation and disruption in the automotive sector for such a poor effort. Big fan of the brand but the remote apps in particular this one are a huge disappointment.
Porsche driving their App in reverse
Not only is the app really bad, it’s actually worse than their previous Porsche Connect app. It has less functionality and is far less intuitive. Some of the functionality doesn’t work and unlike their previous app, this one doesn’t have widgets, but don’t worry because maybe it’s the future functionality they mention several times in the app description.
It’s about time Porsche realized that making well engineered cars is now only half the equation. The other half is in the technology and usability of their technology.
Response from developer
Dear princemark75, We are sorry to hear that you are unable to access desired features on the new My Porsche app. We are happy to share that further features will be implemented in the near future and sincerely appreciate your patience as we continuously make improvements to our app. Please don't hesitate to reach out to us at customersupport@porsche.com should you run into any issues with existing features. Thank you. Best regards, Your Customer Experience Contact Center
Needs work
Response from developer
Dear FiZad99, Thank you very much for your feedback. We are committed to continuously making improvements and appreciate your suggestions. They have been noted by our team. Please don't hesitate to reach out to customersupport@porsche.com should you run into any further issues that we can take a look into. Best regards, Your Customer Experience Contact Center
Need A LOT of work
Not ready for deployment.
Response from developer
Dear Bajas21, Thank you for your feedback. We sincerely apologize for the issue you experienced with our app. We would appreciate if you could let us know via an updated review whether your experience has improved with our recent app update? If the issue still persists, please send us further information (e.g. Porsche ID, App version, device type, issue description) to customersupport@porsche.com so that we can look further into the matter. We are committed to continuously improving our app and look forward to hearing from you. Thank you. Best regards, Your Customer Experience Contact Center
