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Not real healthcare
If this is the healthcare offered by your employer start looking for another job NOW. This is not a real healthcare company.
They are supposed to send you referrals for providers. They send those WHEN and IF they feel like it- no matter what they promise when you call
You will get charged for in-network $0 copays for the full amount. I am still fighting a $245 charge for a PCP visit that should have been $0 and that PCP wasn’t even a certified doctor.
Don’t risk your or your family’s health- RUNShow lessanalexpander2000
Absolute nightmare
The app does its job I guess. The services provided by the “insurance company” are a complete joke. This is not like any insurance company I have ever dealt with. I cannot get an explanation of benefits to save my life. My financial aspects of my care and claims are completely out of control and I have no idea what doctors have been paid, what I owe and what is covered. A complete nightmareShow lessBamall1968
Worst insurance
This Insurance is a complete joke.
You have to call them before going to a doctor. Worse than that when you call you talk to a non medical professional when will then schedule an appointment whit one of their "Health Providers" who most likely lives all the way across the country and you have to talk to them before they determine if you need to see an in person doctor.
I called in October because I've been having issues with my hip and am still waiting for an appointment in January.
I called last week because I've head a cold for 2 weeks they they only gave a a prescription for a nasal spray and a cough suppressant. I gave them the address of the pharmacy closest to my work so I could get it on my lunch break and they sent it to a completely different pharmacy all the way across town!
AFTER I HAD GIVEN THEM THE CORRECT ADDRESS!
So I then had to call them and have it sent somewhere else so I could get it that evening. upon arriving at the pharmacy They Informed me that I'm not covered by my insurance for that.
Fast forward a week and I'm STILL hacking up a lung every 5 minutes. I call at 8am say I'm still sick and they say they will have a "Health Provider" call me back at 1:30pm
Don't get this insurance if you think you may ever have a medical emergency. Also they have no "Health Providers" licensed in my state that works on weekends. So never have a medical need on the weekends.Show lessethangw