Not real healthcare
They are supposed to send you referrals for providers. They send those WHEN and IF they feel like it- no matter what they promise when you call
You will get charged for in-network $0 copays for the full amount. I am still fighting a $245 charge for a PCP visit that should have been $0 and that PCP wasn’t even a certified doctor.
Don’t risk your or your family’s health- RUN