Rate increase without warning, poor support, activation issues
Our complex has two units, one with a broken adapter that won’t lock. Repeated attempts to contact Xeal yields no results. Like most charger networks, rates are exorbitantly high (3x normal utility rates), and rate increases are NOT announced (our rates just went up 50%). Activation is a constant problem, even with current iPhones… last attempt to activate req’d a phone reboot and a dozen activation tries before clicking on.iceblink
Developer Response
Hi there, thank you for taking the time to provide this feedback. We have not received a report of the broken charger handle latch and would be happy to address this ASAP. Charging rates are determined by the charger host (typically the management company) but we can certainly share this feedback to them on your behalf. Please reach out to our support team directly at support@xealenergy.com, and we would be happy to discuss your concerns further once we know where the chargers in question are located. We take user feedback seriously and look forward to being able to address all of your concerns.Great App, Great Experience
Charging experience is super easy and I enjoyed using the app!Katherine Gi
Great app!
This is the best charging app I’ve used.SBeam126
Easy to use
The app is very simple to use, and I don’t have to jump through hoops to plug in and charge. Would recommend!Bowie1518
Works perfect every time so far
A+Ninja Turtle Power
Easy Way to Charge
Intuitive interface. Always gets me charged in my apartment.Cyclone83
Easy
Easy EV charging app and interface. Thanksamickey7
Super Clean Interface
This is the cleanest EV charging interface. Such an incredibly simple and enjoyable experience!Scubasmeez
Great Experience
Nothing bad to say. UI is great and easy to use.bsalisb
Such a smooth charging experience
Really happy with the overall experience. User interface is great and Bluetooth makes the parking garage so much better.Sean Cutty
