Disappointed
The system is measuring something, I would have assumed it could have given the specifics on that.
A nice update would be to include the kw/h for the month. Also an area to input what the customer is paying per kw/h from their electric company, the app could then at least give an estimated cost per month to run.
As it is now it’s useless to homeowners, it should also provide some feedback to the homeowner on the condition and health of the system.
Response from developer
Hello Gooner14783, We understand your desire to have access to more detailed information about your energy usage, and we're actively working on improving the app functionality. We're committed to providing our customers with valuable insights into their energy usage. We appreciate your patience and understanding as we work to improve the app and make it even more useful for homeowners. Thank you for your feedback.
If I could go lower, I would
The app is of zero value and it took almost a month to get it working. Multiple layers of authentication for what reason, I have no idea.
Today is Sept 19th and it’s still showing August in the info tab.
Wishing I could get some help before the winter sets in
Response from developer
Hello Karen, We are sorry to hear that you've been unable to see updates about your energy usage. We're working hard to improve the app and add additional features! Please contact our technical support team at ac.techsupport@us.bosch.com, they will be happy to help resolve the issue. Thank you for your patience and understanding.
Not Useful
Response from developer
Hello CBW77, We sincerely apologize for the inconvenience caused by the requirement for a verification code from the installer to gain access to your unit. We understand your frustration and share your desire for a more seamless user experience. We acknowledge that the current process can be frustrating, especially when installers are unfamiliar with the verification code process. We're actively working on a solution for a smoother experience. Please contact our technical support team at ac.techsupport@us.bosch.com, they will be happy to help resolve the issue. Thank you for your patience and understanding.
App not registering data
Response from developer
Hello Mr Talent, We understand your frustration and apologize for the issues you're experiencing. We're committed to providing our customers with a seamless and reliable user experience, and we're actively investigating the root cause of this problem. In the meantime, we appreciate your patience and understanding as we work to address this concern. Thank you for bringing this matter to our attention. Your feedback is valuable to us, and we're committed to improving the overall experience
Obsessed with privacy and withholds all info from system owner
Response from developer
Hello Bikerbudmatt, Thank you for taking the time to share your feedback on our app. We appreciate your input and understand your concerns. We will certainly take your feedback into account as we continue to improve the app's features and the depth of information it offers. Please stay tuned for updates and improvements to the app, as we are committed to providing a better user experience while maintaining the highest standards of data security and privacy.
App is almost useless for “homeowners”
However for a “homeowner”, this data is all hidden. There seems to be no way to circumvent this, despite owning and paying for the equipment and having to authorize the contractor to view system data.
Even the information Bosch allows “homeowners” to see is pretty sparse and useless. For instance, the “energy usage” screen is just a bar graph with no relative unit of measure or any scale on the Y axis. What value does this data bring to anyone? “Energy usage” is just a vertical bar graph with no unit of reference to give it any meaning.
The only reason I say “almost” useless is because I believe that in the instance of a major system fault the app might inform me to call my contractor or something.. although I have not confirmed that it will do this.
I believe Bosch should enable the owner of the equipment to see available data. Maybe give us an “advanced mode” for those of us who wish to view it.
Response from developer
Hello ctc1111, Thank you for taking the time to share your feedback on our app. We appreciate your input and will certainly take your feedback into account as we continue to improve the app's features and the depth of information it offers.
