Terrible
Can’t use it on iPad
I spent quite a bit of time with their customer service member and they never could get it to connect again. The last thing they said was that they’d send an email to their network folks. Never heard anything back from them, nor did they get my iPad to connect.
So basically the iPad app is completely useless now.
Response from developer
Greetings! Thank you for sharing this feedback for the AstoundTV+ app. We'd like to check into the ticket that was submitted and see what updates are available. Please email us at social_reviews@astound.com with "Review" in the subject of your message. Please include your phone number so we can look up your account and a screenshot of this review. Thank you for being a valued Astound customer! -Jackie
The absolute worst
Response from developer
Hello! Thank you for sharing your recent experience with AstoundTV+. It would be a pleasure to look into this concern for you. Please email me at social_reviews@astound.com with "Review" in the subject so I can better assist you. Please include details about the issue you are having in your email, as well as screenshots of any error codes/messages that you are seeing in the app. Thank you for being part of the Astound service family! -Jackie
Not usable on older devices
Response from developer
Hello! Thank you for sharing this feedback for the AstoundTV+ app. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so we can help to troubleshoot the issue you're having. Please provide more details about the issue you are having in your email and your full address so we can locate your account. Also, please include details about any error codes/messages that you are seeing in the app. Screenshots are always appreciated. Thank you for being a valued Astound customer. -Jackie
Doesn’t work with 5th generation iPad
Response from developer
Hello! Thank you for sharing your recent experience with the AstoundTV+ app. We're here to help! Please email us at social_reviews@astound.com with "Review" in the subject of your message. In your email, please include the phone number that is linked to your account as well as screenshots of this review and the error message/s you are seeing in the app. Thank you for choosing Astound! -Jackie


