Leave a Review Astound TV+
Low quality
It is very inconsistent.tystocks
Developer Response
Hello, and thank you for sharing your recent experience with AstoundTV+. We are here to help! Please email me at social_reviews@rcn.net with "Attn Jackie - App Review" in the subject so I can better assist you. Please provide more details about the issue you are having in your email and your full address so we can locate your account. Also, please include details about any error codes/messages that you are seeing in the app. Thank you for being a valued Astound customer. -JackieError when trying to watching on tv
When having my phone hooked up with an hdmi cable to my tv it has that it can’t stream and error message keeps on popping up. Can watch it on my phone but as soon as I have it connected to my tv it has unavailablexSH00T3Rx
Developer Response
Hello, and thank you for reaching out to Astound Broadband. The AstoundTV+ app is intended for wireless streaming. When your phone is directly connected to a TV via an HDMI cable, the app will not work as intended. We apologize for any inconvenience. Thank you for being part of the Astound service family. -JackieSporadic
The app use to work great; however, now I can only stream if I’m on my home network and it constantly crashes. Very unreliable.Cutie pie128906
Developer Response
Hello, and thank you for sharing your recent experience with AstoundTV+. We want to make sure you're enjoying our app. Please email me at social_reviews@rcn.net with "Attn Jackie - App Review" in the subject so I can help. Please provide more details about the issue you are having in your email as well as the phone number that is linked to your account. Please also include details about any error codes/messages that you are seeing in the app. Thank you for being part of the Astound service family. -JackieCan't run app in background
Every tv channel app I use can be minimized and run in the background while I am doing other stuff. Not so with this app. This is terrible. I can't even use Apple's split screen feature when the App is open. Also, you can't record shown. Other than that it works.Tgjazz
Developer Response
Hello, and thank you for sharing your recent experience with Astound Broadband. We appreciate your feedback and will share your comments with our team. Thank you for being a valued Astound customer! -JackieNo longer works
No longer works with recent iOS firmware.mwarrens
Developer Response
Hello! Thank you for sharing your recent experience with Astound Broadband. We would certainly hate to lose you as a customer. Let's review your account together! Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -JackieUseless app
What is the point of having a mobile app when users can only access content on their home network?Wjdjdislslapdn
Developer Response
Hello and thank you for sharing your feedback for the AstoundTV+ app. To use this app you must be connected to your home internet network. We'll share your valuable comments with our developers. Thank you for being a part of our service family! -JackieAdvance not allowed!
Same as RCN2GO it replaced, except “advance not allowed” so you have to watch commercials - skipping thru them the main reason for having a DVR. Also my Astound bill has gone up 150% since my subscription started. Time to switch to Spectrum.
According to rep i spoke to today, It’s worse than i thought. It seems Astound TV+ app DOES NOT work with current Tivo boxes used with Astound/RCN. We would have to trade them in for another DVE - not Tivo box. Tivo interface is main reason i use RCN/Astound. Terrible! So no mobile app with current Tivo boxes.
--Show lessskanter
Developer Response
Hello! Thank you for sharing your recent experience with Astound Broadband. We would certainly hate to lose you as a customer. Let's review your account together! Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -JackieDoesn’t work - as expected
Please, if you do anything for yourself in 2023, do not do business with astound. Worst company I have interacted with in the past few years. Performance issues, poor customer service, and incompatibility are just a few of the problems i’ve faced. Go to AT&T or youtube tv.davib dobrik
Developer Response
Hello, David. Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -JackieDoes not show “my shows”
This app does not show our recorded programs. It’s says here that iPhone 14 is supported. But Astound help says it is not.AmyAFG
Developer Response
Hello, and thank you for sharing your recent experience with AstoundTV+. We are here to help! Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Please provide more details about the issue you are having in your email and your full address so we can locate your account. Also, please include details about any error codes/messages that you are seeing in the app. Thank you for being a valued Astound customer. -JackieApp is a waste of tome, whole company has been disappointing.
This company cannot get their act together. Download the app to find it will not let you stream anything. It works sporadically on your phone but you are unable to stream to anything big enough to actually see. Why pay for an account that doesn’t let you watch what you pay for?mgiuffre
Developer Response
Hello, and thank you for sharing your recent experience with AstoundTV+. We are here to help! Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Please provide more details about the issue you are having in your email and your full address so we can locate your account. Also, please include details about any error codes/messages that you are seeing in the app. Thank you for being a valued Astound customer. -Jackie
