Unsubscribing
Response from developer
Hello, and thank you for sharing your recent experience with Astound Broadband. We appreciate your feedback and will share your comments with our team. Thank you for being part of the Astound service family. -Jackie
You cannot stream outside of your home. The worst cable company we have ever had
Response from developer
Hello, and thank you for sharing your recent experience with AstoundTV+. We are here to help! Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Please provide more details about the issue you are having in your email and your full address so we can locate your account. Also, please include details about any error codes/messages that you are seeing in the app. Thank you for being a valued Astound customer. -Jackie
Low quality
Response from developer
Hello, and thank you for sharing your recent experience with AstoundTV+. We are here to help! Please email me at social_reviews@rcn.net with "Attn Jackie - App Review" in the subject so I can better assist you. Please provide more details about the issue you are having in your email and your full address so we can locate your account. Also, please include details about any error codes/messages that you are seeing in the app. Thank you for being a valued Astound customer. -Jackie
Error when trying to watching on tv
Response from developer
Hello, and thank you for reaching out to Astound Broadband. The AstoundTV+ app is intended for wireless streaming. When your phone is directly connected to a TV via an HDMI cable, the app will not work as intended. We apologize for any inconvenience. Thank you for being part of the Astound service family. -Jackie
Sporadic
Response from developer
Hello, and thank you for sharing your recent experience with AstoundTV+. We want to make sure you're enjoying our app. Please email me at social_reviews@rcn.net with "Attn Jackie - App Review" in the subject so I can help. Please provide more details about the issue you are having in your email as well as the phone number that is linked to your account. Please also include details about any error codes/messages that you are seeing in the app. Thank you for being part of the Astound service family. -Jackie
Can't run app in background
Response from developer
Hello, and thank you for sharing your recent experience with Astound Broadband. We appreciate your feedback and will share your comments with our team. Thank you for being a valued Astound customer! -Jackie
No longer works
Response from developer
Hello! Thank you for sharing your recent experience with Astound Broadband. We would certainly hate to lose you as a customer. Let's review your account together! Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -Jackie
Useless app
Response from developer
Hello and thank you for sharing your feedback for the AstoundTV+ app. To use this app you must be connected to your home internet network. We'll share your valuable comments with our developers. Thank you for being a part of our service family! -Jackie
Advance not allowed!
According to rep i spoke to today, It’s worse than i thought. It seems Astound TV+ app DOES NOT work with current Tivo boxes used with Astound/RCN. We would have to trade them in for another DVE - not Tivo box. Tivo interface is main reason i use RCN/Astound. Terrible! So no mobile app with current Tivo boxes.
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Response from developer
Hello! Thank you for sharing your recent experience with Astound Broadband. We would certainly hate to lose you as a customer. Let's review your account together! Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -Jackie
Doesn’t work - as expected
Response from developer
Hello, David. Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -Jackie
