Astound TV+ User Reviews

RCN Telecom Services, LLC

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Does not show “my shows”

This app does not show our recorded programs. It’s says here that iPhone 14 is supported. But Astound help says it is not.

AmyAFG

2 years ago

Response from developer

Hello, and thank you for sharing your recent experience with AstoundTV+. We are here to help! Please email me at social_reviews@rcn.net with "Attn Jackie" in the subject so I can better assist you. Please provide more details about the issue you are having in your email and your full address so we can locate your account. Also, please include details about any error codes/messages that you are seeing in the app. Thank you for being a valued Astound customer. -Jackie

App is a waste of tome, whole company has been disappointing.

This company cannot get their act together. Download the app to find it will not let you stream anything. It works sporadically on your phone but you are unable to stream to anything big enough to actually see. Why pay for an account that doesn’t let you watch what you pay for?

mgiuffre

2 years ago

Response from developer

Remote Function

I think Astound Tv app should have remote function to use with the mobile device.

Papoose76

2 years ago

Response from developer

Hello, and thank you for sharing your feedback for the AstoundTV+ app. We'll share your valuable comments with our developers. Thank you for being a part of our service family! -Jackie

Can’t watch if not on home network

What’s the point of loading and using this if you can’t watch unless your at home - pointless! What a waste of storage space

Astound User?!

2 years ago

Response from developer

Hello, and thank you for sharing your feedback for the AstoundTV+ app. We'll share your valuable comments with our developers. Thank you for being a part of our service family! -Jackie

2nd time around

Channels keeps breaking up, freezes. Just like the old RCN.

oscarjvr

2 years ago

Response from developer

Would have been considered good… in 2016

I think my TiVo service was better in 2016. There’s less functionality, very glitchy software, and terrible design. I get a lot of error messages and blank screens.

Also the cloud storage fills up very quickly so you’re prompted to pay for more.

This can’t compare to services like YouTube TV and Hulu +

Astound is bundled into my building fees, or I would have switched to another service already

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Sara Machi

2 years ago

Can’t log out - Error C636

Works find on my iPad, but I am unable to log out on both a brand new Apple TV and several Firesticks. The app issues a C636 error code and claims I must be logged into the internet to log out. The Apple TV is clearly connected to the internet and can access all services for all other installed apps. But the Astound TV+ app does not recognize this. Attempted to delete the app and reinstall, but the problem persists, suggesting there is some sort of permanent problem with this app.

We recently converted to IPTV TiVo boxes and a digital account, which is required for this to work. So I need to logout and log back in with the updated account info. But we are caught in this infinite failure mode. Very frustrating.

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Sir Trainman

2 years ago

Can’t watch on any device

Please enable Picture in Picture.. currently every other app provides this features.. I see folks have already mentioned it in their comments from year ago.. please update.

Please enable streaming on laptop as well and only then send emails about watching live tv on “any device”.. laptop is a device too..

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rspatcop

2 years ago

Response from developer

Hello! Thank you for your comments regarding AstoundTV+. We'll share your valuable feedback with our developers. Thank you for being a part of the Astound service family! -Jackie

Doesn’t work

Typical garbage from RCN

JCF2185

2 years ago

Response from developer

Hello, and thank you for reviewing your experience with the AstoundTV+. We want to resolve any issues you are having with our app. Please email us at helpme@rcn.net with "Attn Jackie App Review" in the subject line. In your email, please include screenshots and/or a description of the error you are getting, as well as the device and iOS version you are using. Thank you for being a valued Astound customer! -Jackie

Needs casting ability

This app needs the ability to screen share to cast to tv’s.

Popplywop

2 years ago

Response from developer

Hello, and thank you for your comments regarding AstoundTV+. We'll share your valuable feedback with our developers. Thank you for being a part of the Astound service family! -Jackie