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Edited
They were able to refund me for the system error. I am very grateful for that. It did take a lot of push back on my behalf to have the company review my request.Avoid! Fraudulent bookings
The system will change your reservation time once you book. I contacted the company within the minute of their mistake and am told they are unable to cancel or change the time to the slot you actually agreed to. I requested the issue be escalated and investigated as I confirmed my selection before hitting confirm. I’ve never seen customer service or a system response like this one. Unbelievable and fraudulent.Show lessBad app and system
It’s a very clunky system and the reservation time should have a “now” option . I should just be able to unlock a bike with a qr scan