HoYoLAB User Reviews

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  • good on phone but dont bother if you have a ipad

    its one of em apps that make you use the exact same layout as the phone, screens too small in landscape (can even type, forces a small keyboard) and wayyyy to big when you swap to portrait. Community also isnt it, use to look at the map and little else.
  • My genshin characters wont show on it

    Its a good app but when i want to compare my characters it shows the default data from when you start the game
  • The community rules are stupid sometimes (No offense)

    One of my post have been deleted because of copyright reasons. But I didn’t know that the original creator or whoever made it didn’t repost. They don’t even give you a warning text saying “Hey, this is against the copyright rules, so may you please take it down?” But NOPE! They just take it down saying it’s a violation. And if you get enough of these, you get temporary banned for like a week or two. And sometimes posts down, even if the creator allows repost. I think they should have these little notes instead of just taking the post down directly because no one is going to read through a over 1,000 words! And apparently sometimes the rules change, and sometimes the changes are so small and no one‘s gonna realize so they get violated apparently. You can use this app if you want, but just don’t post because there’s a chance it’s going to get taken down because of a rule, you’re most likely not aware of
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  • It’s fine

    I pressed not interested for one particular post but it keeps coming back up. It’s of someone shopping scara and nahida. I don’t want to see that. The same goes for sexuality tier lists. I don’t want to see that but HoYoLAB is so full of them the not interested button doesn’t work.

    Overall it’s a good app.
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  • App not optimized for iPads

    Don’t get me wrong this is a great app and I’ve been using it on my main iOS account for quite some time but on my phone. I recently got an iPad and tried to use it to use the teyvat interactive map. I was very disappointed as the app displays as if it’s a mobile app and not taking up even half the screen in size so everything is small and looks as though this is truly only an app designed for phones. This breaks my heart as when I try to use chrome or safari to run the teyvat interactive map it has this annoying popup that can’t be disabled telling you to open the hoyolab app which as I described doesn’t work. If you request desktop site then when you tap icons they don’t display the information like marking the pins to remove them and the general description, there’s just a little x that can’t be pressed. This is in landscape mode which obviously would make sense as a laptop/phone replacement. In portrait mode it works fine but is there really any point in using a map in portrait mode as opposed to landscape? I personally don’t think so. Fix the app for iPad users or fix the fact that we can’t close the hoyolab popup that appears when you use a browser. I don’t know what y’all expect with this very very poor attention to detail. Will remove negative rating once addressed because this truly is a phenomenal app.
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  • Ermm

    This app is so full of nsfw which is disgusting especially one i saw w klee diona and siegewienne and it wont let me in my acc because it says try again later which has been like that for days..
  • Not a Safe App for its Userbase

    This application has no clear and meaningful moderation, leading to users of color being exposed to constant racist harassment and minors constantly exposed to sexual content. Users of color cannot, for example, post pictures of themselves in cosplay without receiving dehumanizing comments full of racist slurs and insults. In addition, minor users constantly are exposed to sexual comments.

    There is no good way to report these situations and they never appear resolved. You can only report comments for being “offensive” or “inappropriate” rather than hateful and discriminatory or putting children at risk of harm. Offending users and comments do not appear to get removed or banned.

    As a result, HoYoLab has become near impossible for me and many others to use safely. I have made very few posts, and do not look at the notifications from them. I have no desire to interact with other users. On the daily, I really only use this app for the daily log in rewards for Genshin Impact and Honkai: Star Rail. However, that is becoming increasingly not worth it, and I am considering deleting the app entirely.
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  • Kiana Kaslana

    Mei is hot in every universe I can confirm 😍
  • Shame about the rewards not being for everyone

    Great app but unfortunately the rewards are limited number first come first served they should really be one per player or one per account but no a big company like this only makes 1000 rewards available at a time and considering there’s a billion players that’s only like 1% of the player base can claim the rewards shameful behaviour.
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  • Bad security and Bad customer service

    My account was hacked and I didn’t even get notified and it took me almost 6 months and i still wasn’t be able to recover my account. I wasn’t be able to submit the recovery form at all And the customer service respond is so bad and take a really long time to respond . In other game we could contact the customer service more easily in live chat . This company only focuses on game development but the security issues is so bad. I regret spending my 4 years and lot of money in this game. What a shame
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