Leave a Review Pikmykid Parent
Pikmykid Problems
Since I first installed Pikmykid I changed my email address. I do not remember my password. If I enter in, forgot my password, it reverts to my old email address, which I have not used for two years and tries to send a link to that provider. If I put in my telephone number, which seems to be an alternative. It gives me a notice that the telephone number already exists. I went to the school and two different people tried to make this app work so that I can pick up my grandson, but they could not do it. I emailed customer support at Pikmykid, but they only told me to do something that I already told them did not work. I would like to be able to pick up my third grader at school, but unless I can get this app to work, I will not be able to do it. It is very frustrating.Show lessDeveloper Response
Thank you for reaching out! We are happy to help you change your email if you don't have access to the old inbox. We usually would send users to make the change themselves for safety, but in your case as you don't have access to the old inbox we can reset the password for you. We look forward to receiving your message, please add all the details so we know what is the best option for your case. Best,This app forces you to have location on always
I just got a notification from my iPhone that told me this app had tracked my location 8 times in the past 3 days. It’s Sunday evening. Please tell me why you need to have tracking on always and not just use only track while in use and then please tell me why are you tracking me on the weekend?! Something very very shady about this company and it’s not making pickup any easier. It’s taking longer and this past week the whole thing was down during one day of pickup so it took even longer than ever to get home!!! I hope this business goes under soon. I hate this app with a passion. I’ll be complaining to my kids’ school. I don’t want to use this garbage app, I’ll have to find another way to pick up my kid.
In response to the Developer’s response to my original review: Your automated sounding response to my review is not satisfactory. You still have not explained why tracking needs to be on always and why my phone said I was tracked by your app 8 times over the weekend when school is not in session. I stand by my original review and will further say that I don’t trust that you’re not using the tracking for something nefarious or selling my data. It’s especially scary to not trust you all because tracking is involved and it’s for my CHILD.Show lessDeveloper Response
Thank you for your feedback. Location sharing is important to determine the proximity of your device to the school. By sharing your location with the school through the PikMyKid app, you are helping your child's school to manage its dismissal process more efficiently. Please note that no positional information is stored in our system or used for any other purpose. Please reach out to us with any questions or concerns at support@pikmykid.com. We are happy to help!No ideal for parents with fluctuating schedules
The geofencing is nice especially when I remember to open the app on my way to pickup. However, other than that I’m not a fan. In 2024 it should allow for more than two ‘parents’. My ex husband only picks up every other Friday but is a parent so he is one of the two allowed parents and rightfully so. However, I have very hectic work schedule and often times things come up at the last minute and I can’t get to pickup on time so my husband has to do pickup. Prior to implementing the app this was not an issue because everyone at rec knows him, however now he needs to be delegated and that is not possible after 11 am. I often don’t know until 4 or 4:30 if there is going to be an issue. My neighbors are a nurse and a firefighter and due to their schedules their parents do pickup once or twice a week. There should be an option to add four pickup people. Many families are not traditional and this app does not take that into account. This seems like an easy update.Show lessDeveloper Response
Thank you for your feedback! For safety reasons, our app only allows 2 guardians with full access to manage the dismissal calendar to make changes. You can add a third person that is most involved with pick up the child by adding them as a delegate with a daily recurrence for the rest of the school year. This will allow all 3 users to pick up at any time. Please reach out to us at support@pikmkid.com with any questions or concerns. We are happy to help!