LA Parks User Reviews

LA Parks

City of Los Angeles

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Times out

What is up with this app?!? You cannot make a reservation because it times out after picking a court. Fix this please!

tire if this

3 years ago

Useless

I can’t even make a reservation. Spinning wheel of death. This app is useless and frustrating.

Food, she thought.

3 years ago

Hasn’t worked all week

It’s always a clunky app- doesn’t save my login info or allow for Face ID and doesn’t store my payment info or allow for Apple Pay. Trying to reserve a tennis court for days and it just spins and spins. I can’t get to the checkout page. Absolutely non- functional.

pope1000

3 years ago

Great idea - execution needs improvement

It awesome to be able to access the facilities via this app.
Making a reservation is often painful. Since the last upgrade this week, it always times out - so it’s impossible to make a reservation.
Not being able to modify reservations is a shame for the one who’s reservation just expires because of changing plans and more so that it won’t be available to anyone else who would love to use the spot. I would understand if it says that you can’t make any modifications within 24 hrs - currently it doesn’t allow any.
Calling the facility when you have an emergency is really the last thing you want to do and hanging on hold. One can do access the app and cancel with a few clicks would be helpful- and again giving others the opportunity to go. I don’t mind paying a fee or paying it all if it’s within 24 hrs.

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intl music

3 years ago

👍

Updated version works well

Stil09

3 years ago

Response from developer

We are sorry that you encountered these problems upon the launch of LA Parks. The technical glitches have since been resolved a while ago. Please give our App another go and adjust your comments and ratings for us so that we can continue to improve our product

Great app after fixed bugs

Update: all these issues are fixed and it is simple to reserve tennis courts now. I am very happy with the app now

Old:
This new website/app for the LA parks is so bad. The old website worked on my phone or laptop’s internet browser just fine and I was able to book a court within a minute. The new website is so glitchy and I’ve spent 30 minutes trying to get through all the steps of booking a court. Sometimes I’ve had to just wait and come back to the app hours later because it wasn’t working. Also, why does the new app show time slots for courts that are already booked without differentiating it from the available ones. It’s very misleading when checking tennis court availability. Please bring back the old website or fix the current one.

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Krunal M

3 years ago

Response from developer

Horrible new site

I was waiting and hoping LA Parks would update their tennis reservations website and now I want to go back to the old one. You can’t search multiple parks for a tennis court. I can’t even figure out how to log in. And cancelling is not intuitive and they still have instructions on how to cancel via the old website online. It should get zero stars!

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travelalot68

3 years ago

Response from developer

Terrible stressful process to book tennis courts

This updated app and website is terrible. I have not had a single stress-free booking experience. The site is glitchy. I’ve had to login in multiple times, refresh the page and go back numerous times because nothing loads. The old website was sufficient. I don’t know why they decided to upgrade as nothing works and I just end up getting frustrated by the whole process.

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meuZikfan

3 years ago

Response from developer

Thank you for taking the time to leave us a review. We are sorry for the inconvenience. The critical issues on the app have been fixed. Please continue to give feedback because it is very important for the City to improve our technology.