Great person-to-person service
Neural health has been so very helpful in helping me navigate my vestibular migraines. The app could use a little work, but I have really enjoyed having access to my care team through the chat feature on the app. My provider has been very responsive, knowledgeable and supportive, taking the time to listen to my concerns (I’m an anxious patient). The coaching has been incredibly helpful to create a plan for care as my symptoms change often, there is a new challenge monthly it seems. The information the team provides on social media is the best. I’m constantly referring my friends to certain posts.
Things I’d like to see in the app:
1. I track my symptoms through another app and it would be nice to have an API that could connect to Neura as I really love the interface for the other one, but also want my care team access to the specific triggers, things that helped and attack duration.
2. The login screen briefly shows my care team and then goes to log I. Not a big issue, but the lag can be annoying.
3. Visit notes would be nice to have on the Get Care tab. Having it on the profile isn’t intuitive.
4. Confirmation for payment when booking an appointment. Another reviewer mentioned this as well. I knew when I signed up for the service that I would be changed certain fees, it would just be nice to confirm the charge before it’s actually made.
5. It would be kind of cool to have some of the graphics on social media on the app as well. Kind of like journeys for a specific diagnosis or set of symptoms. Maybe as part of the get care, that could be a self-service mini e-appointment.
Again, the NeuraHealth concept is a great one. Because of my vestibular migraines I often have to cancel appointments as I can’t drive during attacks but since this is all telehealth I know I can make it work even if I’m flaring up. Access to the team is also an invaluable feature.
Things I’d like to see in the app:
1. I track my symptoms through another app and it would be nice to have an API that could connect to Neura as I really love the interface for the other one, but also want my care team access to the specific triggers, things that helped and attack duration.
2. The login screen briefly shows my care team and then goes to log I. Not a big issue, but the lag can be annoying.
3. Visit notes would be nice to have on the Get Care tab. Having it on the profile isn’t intuitive.
4. Confirmation for payment when booking an appointment. Another reviewer mentioned this as well. I knew when I signed up for the service that I would be changed certain fees, it would just be nice to confirm the charge before it’s actually made.
5. It would be kind of cool to have some of the graphics on social media on the app as well. Kind of like journeys for a specific diagnosis or set of symptoms. Maybe as part of the get care, that could be a self-service mini e-appointment.
Again, the NeuraHealth concept is a great one. Because of my vestibular migraines I often have to cancel appointments as I can’t drive during attacks but since this is all telehealth I know I can make it work even if I’m flaring up. Access to the team is also an invaluable feature.
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