Fake bonus bets
Decided to wager on the Super Bowl game because of a promotion hard rock bet had. The company would give you a free matching bonus bet for your first bet up to $100 if you lost that bet. I wagered $100 and lost so they gave me a bonus bet of $100. The issue lies with using the bonus bet. A week later I wanted to wager on the ufc fight. I picked Topuria as my winner, then clicked on the button to use my $100 bonus bet but the “place bet” button is faded so I couldn’t actually place the bet. I chatted with three different customer support staff that couldn’t help resolve this issue. They wanted me to uninstall and reinstall the app which would’ve effectively terminated the chat to get me off of their screens. I tried it but it didn’t work. The simple solution would’ve been to just allow the staff member to place the bet for me but company policy wouldn’t allow it. Completely frustrating! Buyer beware!
Show less
Frustrated
I never write reviews but this is the dumbest app I have ever used. I accidentally “fat fingered” the bet button and it does not give you any “are you sure you want to place this” option. So I inadvertently placed a bet for $1 and I have no option to cancel or cash out. I am immediately deleting the app. I would have bet more but now I am sick of this app. Better be careful typing in your bets or else. I would give -45 stars if possible. I know it’s only $1, but it’s not the money it’s the principle. Imagine I accidentally placed the bet for $1,000. Edit: I came back because I got an email from them saying my account was suspicious because I tried to withdraw my money, then they suspended my account. SCAM SCAM SCAM DO NOT DOWNLOAD THIS APP YOU WILL BE SORRY. YOU HAVE BEEN WARNED. I know I’m typing like a boomer, I’m just so frustrated I can’t think straight. Wasted my $100 promo bet on $1. Now I can’t even get any of my $100 Ideposited back, and my account has been suspended.
Show less
Happy Florida resident
As a Florida resident I am very happy with the hard rock bets app. It’s very easy and fun. Before sports betting became legal in Florida I played fanduel and other apps that would allow betting over or under on player stats. This app always has promo bets that keep me interested and betting. As a beginner sports gambler it really helps to learn. It would be nice to earn points or some rewards that could be spent at the actual hard rock casino. I look forward to watching sports and gambling at the actual casino. I live in Clearwater which is not far from the Tampa hard rock which is a great place and very fun. I haven’t been able to go since sports betting has been open but I look forward to the right opportunity.
Show less
Response from developer
Glad you’re enjoying the app, and love the suggestion! We’ll pass this along to our tech team. Please hit us up with any further feedback at appreview@hardrockbet.com.
Super easy - Super Fun
I have been playing the football pools and going to Vegas for 43 years, Biloxi and New Jersey - even Kansas City to visit casinos and place some action on games there - this App Is a total game changer. You can sit in the comfort of your home, look up stats- you don’t have to deal with crowds or guys or ladies saying Come On Let’s go place your bet or get out of line. No just take your good Ol’ time and when your ready the App Is easy to understand and super easy to place your bet.
Just remember don’t bet more than you can afford to lose and Don’t bet at all if it causes you problems. It’s fun to have a little action on the game your watching or your favorite team. Good luck
Just remember don’t bet more than you can afford to lose and Don’t bet at all if it causes you problems. It’s fun to have a little action on the game your watching or your favorite team. Good luck
Show less
Beware of Hard Rock Betting App – Far From Rock-Solid Performance
I recently tried the Hard Rock Betting app and was sorely disappointed by the experience. The app appears to use slow updates intentionally, which feels like a tactic to mislead users on live bets. I’ve encountered hourly delays when dealing with financial transactions, which is unacceptable in the fast-paced world of sports betting.
Furthermore, the app falls short in functionality; unlike other betting platforms, it doesn’t allow users to string together multiple parlays, which limits the betting experience significantly. This, coupled with a user interface that needs a lot of improvement, leads to a frustrating experience.
I regret to say that my experience with the Hard Rock Betting app was very unsatisfactory. It has a long way to go before it can be considered a reliable and user-friendly betting platform. Until major updates and fixes are implemented, my advice would be to steer clear and consider other more reputable betting apps.
Furthermore, the app falls short in functionality; unlike other betting platforms, it doesn’t allow users to string together multiple parlays, which limits the betting experience significantly. This, coupled with a user interface that needs a lot of improvement, leads to a frustrating experience.
I regret to say that my experience with the Hard Rock Betting app was very unsatisfactory. It has a long way to go before it can be considered a reliable and user-friendly betting platform. Until major updates and fixes are implemented, my advice would be to steer clear and consider other more reputable betting apps.
Show less
Awful customer service; cash unable to be withdrawn
I deposited with my cash and placed a Sportsbook wager and that wager settled with a win and they withheld my winnings from me due to a “pending casino bonus.” After speaking with customer service, one rep told me that if I forfeited my “casino bonus” (even though I placed a Sportsbook wager) that I would be able to withdraw my cash winnings from my Sportsbook. Then I asked if she was 100% sure and she changed her mind. The employees don’t even know the guidelines for this Sportsbook. The icing on the cake is that your first bet is supposed to be risk free up to $100 (as per advertised). I had to ask a week later where my risk free bonus bet was, it wasn’t until that moment they credited it to me. Absolutely pathetic on Hard Rock’s part to allow this. Do better.
Show less
Rules are shady
This app have several critical issue and here is a list of my experience:
- Referral bonus don’t work as supposed! you would never see the referral bonus reflected on your account automatically (both users will end up fighting with customer service to request it, good luck with that). The bonus is up to 50, but don't expect always the maximum, and the other issue is that referral cannot be withdraw and has a expiration date of one week.
-Bets on Soccer games are shady, for example
I bet that a team will win and they did actually, but in my result my bet appeared as a loss because they only counts the official 90 min of the game, extra time a penalty are excluded (when you bet there is not information about this). In my opinion this is stealing.
- Customer service is very limited and slow. Now is only available thru the app with the chat. Huge line and agents usually takes more than 5 mins between each typing (unacceptable).
Overall this app is still in development and is not safe to bet big quantities or even small one.
I suggest to stay just away of using it until they grow to the point that normal things work properly and more transparency.
- Referral bonus don’t work as supposed! you would never see the referral bonus reflected on your account automatically (both users will end up fighting with customer service to request it, good luck with that). The bonus is up to 50, but don't expect always the maximum, and the other issue is that referral cannot be withdraw and has a expiration date of one week.
-Bets on Soccer games are shady, for example
I bet that a team will win and they did actually, but in my result my bet appeared as a loss because they only counts the official 90 min of the game, extra time a penalty are excluded (when you bet there is not information about this). In my opinion this is stealing.
- Customer service is very limited and slow. Now is only available thru the app with the chat. Huge line and agents usually takes more than 5 mins between each typing (unacceptable).
Overall this app is still in development and is not safe to bet big quantities or even small one.
I suggest to stay just away of using it until they grow to the point that normal things work properly and more transparency.
Show less
No Regret First Bet
The only reason I’m not giving this 5 stars. They should make sure you only have the option to bet $100 on the first bet. That way you maximize you chance of winning. I think I bet three $30 bets and a $10 long shot thinking that all of them were my first bet, the first bet option hasn’t disappeared after I’ve bet a couple of 9 games. I can’t complain. I haven’t lost a bet yet. Except the long shot on the Dolphins. I knew it was gonna be losing bet. But anyway good luck.
Show less
Cannot open app outside country
The app is very user friendly. However, if you plan on going on a trip out of Florida (a legal state) i suggest writing down your bets or screenshotting them. The app opened for me when i was in a Missouri, where betting is not legal. I couldn’t place bets but i was still able to see the available bets and the ones i previously made. Since i’ve been out of the country I haven’t been able to open it at all, so I cannot see the bets I made.
Show less
Jennifer and whole customer support team need more training
I emailed support saying that I can’t sign up and they told me it was because there were multiple accounts… without trying to fix the situation. (I’ve never used Hard Rock Bet before). And now I’ve emailed them twice since that with no response. The customer service team at Hard Rock Bet needs some serious training. Edit: They told me on Saturday that I would be contacted in 48-72 hours so that they can verify my account. It’s Wednesday and I have yet to be contacted nor is my account verified. This company is hoIding potential Florida customers hostage because it is the only app that offers betting in Florida.
Show less
