Merge Mystery User Reviews

Top reviews

Great game, but needs more episodes.

I started this game years ago and played regularly, but new episodes only come out like twice a year. Having paid for season passes in the past there’s nothing worth buying in the constant recycling of events. The museum is full too, so until new episodes come out there’s simply no point playing! In summary, great game - needs more episodes, not events.
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Sound issues

Last update sort of removed sound from locations? I like the sound, bring it back please :)

Response from developer

Thank you so much for being a valued part of our community! We truly appreciate your dedication and enthusiasm, and our team is happy to know that you like the sounds in the game. Please update the app to version 3.29, where this problem is no longer there and tell us if something is wrong. Many thanks for your patience and understanding.

Paid for season pass - But not getting the end coins?

I love this game. Has so many good features so numerous to mention.

I paid for the free pass - evidently which just ended.

However - I can’t open/play the game. It opens and screen shot shows “pass ended - get coin” but freezes.

So I’m not getting the coins - last I saw was at least 4000. Also since it will not let me play - I lost out on finishing up the last item needed to get the daily coins, energy and parts! Also missing out on today’s options.....

Still LOVE this game though :)
Thank you for an awesome game and any assistance.

UPDATE: Everything back to normal. Thank you for the quick response and fix and replacement “benefits”. I NEED to go do some matching now :)

Like I said you guys/gals are awesome. Thank you.
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Response from developer

That is so nice of you to say, we are grateful to have you with us. Thank you so much for playing Merge Mystery. By the time our response gets published, version 3.16.1 will be released. Please update the app and contact us via the "Support" button in the game settings to receive what could not have been obtained. We sincerely apologize and will send compensation as soon as possible. Many thanks for your patience and understanding.

Love the game but I’m as far as I can get

I love playing this game! I’ve reached the end of 14 levels and waiting for new ones to come out. I hope it’s not going to be too long of a wait. I was playing one game, reached and completed the 5th restaurant and been waiting for new levels for 18 months. Please create new levels fast!!! Thank you!
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Response from developer

Thank you for playing Merge Mystery and for leaving this 5-star review. We're so glad you've been with us all this time and highly appreciate your completing 14 episodes. We want to assure you that the next house is under development and will be released soon. Many thanks for waiting. Please let us know if you have any questions or problems. We are always happy to help at support@fwaygames.com, or contact us via the Support button in the game settings. Thank you!

Great game

I have been with this game for over a year now and sure enjoy it.

Response from developer

We truly appreciate your support and trust in us. Your 5-star review brightened our day and warmed our hearts. Please do not hesitate to contact us through the Support button in the game settings ⚙️ or at support@fwaygames.com if you have any problems or questions.

Mind numbing

A numb minding game which suits me. The ‘Events’ are almost impossible to complete unless you spend $’s on them and even then the rewards are minimal. Like I said, a mind numbing experience, it passes the time.

FANTASTIC GAME

I have been playing this for quite a while now and still enjoying it. I won’t buy extra stuff to complete quests even as I just want to play at my own pace. I don’t think I have ever completed one of the special edition bits they add in from time to time but I throughly enjoy making the other bits and pieces in the different locations of this game.
Great graphics too
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Response from developer

Thank you very much for playing Merge Mystery. We are happy to hear that you like the game. To get a bracelet, you need to merge two rings that you can get from an ancient amphora. And you need to put two hammers (level 3 item that you will get from broken amphoras) in an amphora to activate it.

I pay for items and I don’t get them

So I go to pay for items it says it goes through and then it says that it cancelled the payment. But it still takes the money with no gifts. What is up with that. I’m going to have to uninstall the game and not play. I really like the game. I don’t want to have to do that. Please help.

Response from developer

Thank you for playing Merge Mystery and contacting us. Please update the game to version 3.3.1, which should fix the problem with payments, and contact us via the Support button in Settings ⚙️. We will need either receipts or your purchase history. Please accept our deepest apologies for the inconvenience.

Producers not producing

You asked me to update to 3.1.1, but my game is already updated and still having the problem. I tried to click the support button in the app, but it just takes me to my email and then nothing happens from there - no address to send to populates or anything. So…I’m having to connect thru a review. If you send me the report address here, I can connect thru a more efficient medium.

I enjoy this game, but this most recent update some items that are supposed to produce have not. Examples are the camellia and the pine cone in the camping event. The red timer shows up, but then it goes away and does not leave behind the item it is supposed to produce. Out of frustration, I had to use gems to buy a rose petal so I could complete a task. Please fix as you can’t really complete orders without those dropped items.
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Response from developer

Thank you for playing Merge Mystery and contacting us. Please update the game to version 3.1.1 and let us know if it helped. And contact us via the Support button in Settings or at support@fwaygames.com if you haven't done it already. Please indicate that you experienced the problem with timers. Thank you so much for your patience and understanding in this matter. We are deeply sorry for the inconvenience.

Producers not producing

I enjoy this game, but this most recent update some items that are supposed to produce have not. Examples are the camellia and the pine cone in the camping event. The red timer shows up, but then it goes away and does not leave behind the item it is supposed to produce. Out of frustration, I had to use gems to buy a rose petal so I could complete a task. Please fix as you can’t really complete orders without those dropped items.
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Response from developer

Thank you for playing Merge Mystery and contacting us. Please update the game to version 3.1.1 and let us know if it helped. And contact us via the Support button in Settings if you haven't done it already. Please indicate that you experienced the problem with timers. Thank you so much for your patience and understanding in this matter. We are deeply sorry for the inconvenience.

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