Leave a Review eMates
Terrible
Sometimes takes 2-3 days to send or receive emails that cost 68p per time . Always says "queued pending delivery" absolutely ridiculous considering it's supposed to be a way of keeping family connectionsCRiley9224
Necessary but inefficient
This service relies on prison staff to print out emails, meaning potential long delays in getting letters to loved ones. HMPPS is unsurprisingly inadequate. Tech support is poor, slow and inefficient. Email A Prisoner is better than nothing but considering it’s a paid for service, it could be greatly improved upon.Show lessliberty coach
pathetic
I reckon this was written by a 5 year old. It took six attempts to install on my iPhone 15 and then I couldn’t get a range of passwords to work despite following their (strange) requirements precisely. So it’s gone. Try it. Wonder at how spectacularly poor it is.justcomingdear
Waste of time
The app won’t even let you log on, it’s useless. And the website won’t let you deposit money into your account, don’t even bother:)Mxgssss1234
Terrible
Partner has sent me emails I haven’t received them yet.. he’s sent 4 emails and not had one he’s had al the stamped reciepts at the prison so they have been sent but I haven’t and them it’s terrible especially when we’re paying for it. And paying for the reply sheetsVAMhskz x
Won’t let me schedule a video visit
For the last two months the video visit request page will not work. I fill out my request, it says it has been sent and lists it as “requested” then when I refresh the app or open it again later the request is gone. I then check the actual website and there will be no request pending listed. And half the time when I send an email it disappears while it is sending and I have to reboot the app and write the email again.Show lessDeetz_R
Okay, but could be better.
For the past week and especially today the app keeps having trouble communicating with the server which means I cannot stay in contact with the person I am talking to. Not only me, but other friends and loved ones are having the same issue.
This is not ideal and I’d like this to be sorted asapFae 123
Endless stream of bugs
This app has steadily gotten more buggy and unusable over the last 4 months. Sometimes I send an email and as it’s sending it just disappears and isn’t even found in drafts. A few weeks ago I confirmed a video visit and when my loved one never received a confirmation from the prison I double checked and the visit was still unconfirmed on the app again. Sometimes I can’t send an email on the app at all and need to use the website. Not to mention the minor bug where the scrolling starts twitching and moving on its own when you try to look over an email before you send it. Now today I received a reply and the email popped up to the top of the inbox as usual, but if I click it, it says “reply received” but there is not scanned reply page below the original email. An absolute utter shambles.Show lessDeveloper Response
We are sorry to hear you are having a bad experience using the app. Please can you contact the support team from your registered email address and they can investigate your issues and pass this to the app teamPoor
Extremely basic interface. When trying to input a friends details into the contacts section, it kept saying an error occurred. When I came out of that, my friends details were in the contacts multiple times!
Put £5 into account (as that’s the minimum) to send a 48p message. You don’t get notified whether the message has been read or not. I emailed the company who runs the app but not heard anything in over a week.
Don’t bother, write a letter instead.Show lessSamuel John
Developer Response
We are sorry to hear you have had a bad experience with the app. As we are not linked to the prison service we would be unable to know when your recipient has received your message, as the majority of establishments print and hand deliver the messages. You are notified when the message has been delivered to the prison. Our support team reply to all messages in a time and date order, within two working days wherever possible - if they had received your enquiry they would have responded. Please do email support@unilink-technology-services.com and someone will respond and assist you.Not impressed 😡
This app is useless! Since it’s been updated I haven’t been able to use it. It’s sends endless amounts of verification codes and none of them work!! Also, the phone calls from prison to a mobile number costs the receiver a fortune!!Every ameHasBeenTaken!!
Developer Response
We are sorry to hear you are having issues with MFA codes, this security option can be disabled under your account if required - or contact the support desk and they can assist you. They can also advise re the phone calls.
