Poor
Put £5 into account (as that’s the minimum) to send a 48p message. You don’t get notified whether the message has been read or not. I emailed the company who runs the app but not heard anything in over a week.
Don’t bother, write a letter instead.
Response from developer
We are sorry to hear you have had a bad experience with the app. As we are not linked to the prison service we would be unable to know when your recipient has received your message, as the majority of establishments print and hand deliver the messages. You are notified when the message has been delivered to the prison. Our support team reply to all messages in a time and date order, within two working days wherever possible - if they had received your enquiry they would have responded. Please do email support@unilink-technology-services.com and someone will respond and assist you.
Not impressed 😡
Response from developer
We are sorry to hear you are having issues with MFA codes, this security option can be disabled under your account if required - or contact the support desk and they can assist you. They can also advise re the phone calls.
Money
Response from developer
We are pleased to hear you have enjoyed using the app. Please send an email to our support team, from your registered email address and they can advise you about any remaining credit.
Just not user friendly
Response from developer
Can you please give some context to your complaint so we can assist, as we are not clear on the issue you are experiencing. Please email our support team who can assist you with your account.
Frustrating
Response from developer
Hi, this sounds as though you have not yet activated your account. You would be notified via the app that your email has not yet been verified. We send a welcome email with a verification link when you first set up your account. If you need this email resent please contact our support team who can action this for you.
App doesn’t work
Can’t check login information after typing login credentials
Unable to login with proper credentials entered
Response from developer
Hi, we are sorry that you had such a poor experience with our app on your device. We ahve made changes to those screens now to allow a greater proportion of the scrollable area to be seen on smaller devices. If you are able to update to 1.3.3 we hope that you have a much better experience.
Account
Response from developer
Hi, thank you for taking the time to give some feedback on the eMates app. Due to a change in payment provider and delays in getting that approved and tested, that feature is expected in the next release. To credit the account at the moment you will need to visit the website. Many thanks, Unilink Mobile Development team.
