Blaring Audio
Having the camera audio automatically turn on and MUCH louder than my phone volume is set is a huge issue when rocking a baby to sleep.
Will update review if issue is fixed
Needs lots of improvement
Response from developer
Dear Customer, we apologize for the inconvenience. We’re aware of the issue and a fix is included in our next release. Your patience is appreciated.
App stopped working
Response from developer
Hi, could you please check whether the "Local Network" setting in Settings/Apps/Baby Care/Local Network is on? If not, could you please turn it on and see if it works?
Tap to Refresh
Response from developer
Hi, could you please check whether the "Local Network" setting in Settings/Apps/Baby Care/Local Network is on? If not, could you please turn it on and see if it works?
Noise issue
Response from developer
Thank you for bringing this issue to our attention. This issue will fix by OTA ASAP.
Randomly will no longer detect motion or sound.
There’s also no troubleshoot option for this, no contact option, and it doesn’t have a quick way to resolve itself (disconnecting/reconnecting camera does nothing, force closing app does nothing, etc.) just have to wait it out until it magically re-appears. Ugh.
Response from developer
To reset your device, please follow these steps: 1: Go to the settings in the parent unit. 2: Run the factory reset. 3: The parent unit will then directly connect to the camera. 4: Redo the add camera procedure from the App to scan the parent unit QR code. I hope this helps! Let me know if you have any further questions or concerns. Please contact our customer support team at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us.
Ça allait, avant la mise à jour
Response from developer
Hi, could you please check whether the "Local Network" setting in Settings/Apps/Baby Care/Local Network is on? If not, could you please turn it on and see if it works?
Not working
Update: despite all emails i have sent. The issues with the app have still not been resolved. No motion detection notifications and still not recording/ showing playbacks.
Response from developer
To reset your device, please follow these steps: 1: Go to the settings in the parent unit. 2: Run the factory reset. 3: The parent unit will then directly connect to the camera. 4: Redo the add camera procedure from the App to scan the parent unit QR code. I hope this helps! Let me know if you have any further questions or concerns.
Bad product, bad warranty: Do not buy Leap Frog baby monitors
This app was always glitchy- frequently crashing and very slow.
The camera and monitor were OK while they worked but now I find myself with no baby monitor. I called customer service and received no service: “ Unfortunately,” the product is not covered under warranty, they do not repair units, and they do not have any promotions that would allow me to replace the unit for less than full price. How convenient for them!
I would never have registered for this baby monitor had I known. I’m hoping this review will help other parents researching monitors.
Response from developer
To reset your device, please follow these steps: 1: Go to the settings in the parent unit. 2: Run the factory reset. 3: The parent unit will then directly connect to the camera. 4: Redo the add camera procedure from the App to scan the parent unit QR code. I hope this helps! Let me know if you have any further questions or concerns. Please contact our customer support team at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us.
Auto mute
Response from developer
App main page selecting camera, enter the pull down menu (Top left hand side 3 bars). Go to Auto mute settings and select disable.