Took scans of an 8 page document and it lost it three times. Signed up for a 3 day trial to renew, but it just does not work and I am giving up. It used to work well in the past.
Developer Response
Dear BellH2025, we're sorry to hear about the issues you've been experiencing with our app. We understand how frustrating it can be to lose your scans. Our team is constantly working on improving the app and we appreciate your feedback. Please ensure you're using the latest version of the app, and if the problem persists, do not hesitate to contact our support team for further assistance. Thank you for your patience.The app charged me after I clicked free trial. It said I was going to be given a 3 day free trial and that I can cancel at any time, but after clicking that I noticed a charge on my credit card immediately.
Developer Response
Hello, we understand your frustration, but please allow me to clarify some facts. For users who use our app for the first time and subscribe for a year, we offer a 3-day free trial option, which is a one-time benefit. Apple will determine whether you have already used this offer. On the payment page, Apple will clearly prompt you about your billing date. If you find that you have been charged, we suggest that you contact Apple customer service for help. Best regards.Doesn’t let you save the documents even after purchasing. Files don’t show
Developer Response
Hello k tushi, we apologize for the inconvenience you're facing. Please ensure you're using the latest version of the app and try restarting your device. If the issue persists, please reach out to our support team for further assistance. We appreciate your understanding and patienceI downloaded this app and it stated I would receive a 3 day free trial to try the scanner app. I was charged over 60 dollars right away. This is fake marketing and is actually stealing. Very upset I am out 60 dollars for an app I didn’t even get to use. Have not received a refund, an apology, or anything. Avoid and do not download!!!
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Developer Response
Hello, we understand your frustration, but please allow me to clarify some facts. For users who use our app for the first time and subscribe for a year, we offer a 3-day free trial option, which is a one-time benefit. Apple will determine whether you have already used this offer. On the payment page, Apple will clearly prompt you about your billing date. If you find that you have been charged, we suggest that you contact Apple customer service for help. Best regards.Free trial they still charge you even if you unsubscribe 5 minutes later. The quality of the scan was not good and now they have charged me even though I unsubscribes less then 10 minutes later!
Developer Response
Hello, we understand your frustration, but please allow me to clarify some facts. For users who use our app for the first time and subscribe for a year, we offer a 3-day free trial option, which is a one-time benefit. Apple will determine whether you have already used this offer. On the payment page, Apple will clearly prompt you about your billing date. If you find that you have been charged, we suggest that you contact Apple customer service for help. Best regards.This is not user friendly at all for an app that is $52 a year.
Developer Response
Hello, thank you for your comments. After scanning, you can save the photos to your phone or device using the image button, or share them through the share button. We understand that our pricing model may not be suitable for everyone, but it is necessary to sustain the efficient development of our app. If you have any specific issues or suggestions, we would love to hear them. Your feedback is crucial in helping us improve. Thank you.Developer Response
Hello! We are sorry for the inconvenience. What problems are you experiencing? If you don't mind please describe the problem in detail so that we could try to resolve it for you.
Best regardsThis app has two buttons one that says Try Free and Subscribe and one that has a buy option. When I hit try free and subscribe, it charged me almost $60.
They tell you to apply to get a refund from Apple. But Apple won’t honour the refund. Beware! It’s a scam. They will reply to this review with very pleasant ‘oh please make it apples problem and not ours’ rhetoric. But that’s a lie. They will not refund you and neither will Apple.
And to the developers. Refund people their money you criminals. I’m going to do everything in my power to end your app on this store and get these people their money back.
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Developer Response
Hi there! We would like to apologize for your negative experience with us. If you choose to subscribe for a year, we offer some options of 3-day for a free trial, and there will be no charge unless you cancel the trial after 2 days. While we are here to help you in any way we can, unfortunately, subscriptions and refunds are not handled by us, but by Apple, and therefore are unable to assist you with a refund. However, if you contact the App Store they may be able to assist you further. Best regardsGot charged for free trials. I need my money
Developer Response
Hello! Sorry for the trouble. Unfortunately, we do not handle subscription or payment processing and therefore are unable to assist you with a refund. However, if you contact the App Store they may be able to assist you further. We hope this has been helpful.I downloaded the app trying to find a good scanner for documents for work. I don’t like it so I tried to cancel in my subscriptions list and the cancel button won’t cancel it.
Developer Response
Hello, and thanks for your comments. You can unsubscribe in a variety of ways. To unsubscribe, please click here: http://support.apple.com/en-us/HT202039. If the link doesn't work, please go to your device's Settings, click on your Apple ID, choose Subscriptions, then choose App to cancel the subscription. Kind regards
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