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Charged before the end of free trial
Do not take the free trial unless you’re sure you want the premium. I cancelled the day before the end and they had already charged me.Betty2307
Developer Response
Hello. We are sorry for the inconvenience. Per Apple's policy, payment will be charged to your iTunes account upon confirmation of purchase. Subscriptions will automatically renew unless auto-renew is turned off at least 24 hours before the end of the current term. Unfortunately, we do not handle subscription payments or payment processing and therefore are unable to assist you with a refund. However, if you contact the App Store they may be able to assist you further. We hope this has been helpful.Not worth it
Not worth the 3 day free trial. Not even close to user friendly.kennast
Developer Response
Hello! Thank you for your time in reviewing our app. We apologize for your dissatisfaction with our app. Please share any comments you have on how we may improve and enhance your user experience with us. We are constantly working to improve our app in order to give you with the best experience possible.Keeps charging me after it says free trail.
Keep getting charged for the free trial. Also n it as simple to use as it once was.2nycw
Developer Response
Hello! Thank you for the inconvenience. If you are a first-user, we offer some options of 3-day for a free trial, and there will be no charge unless you cancel the trial after 2 days. You can cancel your subscription by yourself at the Apple ID page.If you have any questions which need our support, please feel free to let us know, we will optimize it.Unable to email
This app was very hard to use and you are unable to email as the feature didn’t work… wasn’t even able to submit (send) the review!Jmillmommy
Developer Response
Hello, we apologize for the inconvenience. To send an email, first of all, you need to log in your email address in Apple device-Mail, please make sure that you have logged in your email address in Mail function, please feel free to contact us if you have any questions. Kind regardsNul
L’application la plus inefficace que j’ai eu à date😞Véronique Nicole
Developer Response
Bonjour, merci de télécharger notre application. Nous sommes désolés pour les ennuis et nous vous remercions beaucoup de nous avoir fait remarquer ce problème. Nous allons nous pencher sur la question et vous souhaitons une bonne journée.Awful
Did they actually try it? It’s awful app, took me forever take 1 page and never happened to do the 2nd 1. 🤦♀️ garbageAlessya35
Developer Response
Hi there! We are sorry for the inconvenience. Please share a detailed description of the issue, screenshots, or do screen recording at bluetwinkleapp@gmail.com so that we can optimize it. Thank you in advance. Best regardsAdding email
Where can I add my email?Mini gamer pro 1410
Developer Response
Hi there! Please check the Mail app on your phone or iPad, Scanner app's mail follows your Mail app in your device. Kind regardsBait and Switch
Advertise for free but you are locked in after 3 days and will be charged!DonWhtf
Developer Response
Hello there! Sorry for hear that, users can use the app's basic functions for free without ads, or subscribe to premium features. You may have tried to subscribe to the free trial of premium version. If you cancel it during the trial period, it will not deduct the fee. An interface will be popped up to tell the price and plan before confirming the purchase. If you've subscribed, please refer to link to unsubscribe: http://support.apple.com/en-us/HT202039. After cancellation, you can click the link to initiate the refund: https://support.apple.com/en-us/HT204084.Worst app
This is the worst app I’ve ever downloaded 10 pages and it kicks you out and you have to start over. I started over three times would rate it zero stars.Ktheoret74
Developer Response
Hi! We are really sorry about your experience. If it is convenient, could you send us the screen recording of the operation process of the problem, record the problem, and tell us the problem in the email? With your support, we will fix errors faster. Email: bluetwinkleapp@gmail.com. Thank you very much.Cancel
I cant cancel my subscriptionKate ook
Developer Response
Hello! If you want to cancel the subscription, please go to Settings on your device > click the Apple ID icon > Subscriptions. You can find the subscription and cancel it there. Please cancel your subscription by visiting http://support.apple.com/en-us/HT202039. Kind regards
