The simplicity of the phone is great, but as others have said, the battery life is AWFUL. The worst part if that there is an emergency button on the screen, which is absolutely ridiculous, as mostly people with dementia aren’t going to remember not to press it and don’t even have the wherewithal do so, even if they needed help. Raz offers an emergency service to intercept the unnecessary calls, which we found quickly that we needed to purchase so firetrucks and ambulances wouldn’t be dispatched every time my father inadvertently presses this (ALL THE TIME). Now, they are raising the price on the service due to overuse and if the user goes over 20 calls a month (my dad can do that in less than a week), they actually dispatch 911 services)!!! How crazy. I have asked if they can have an app update that would enable the emergency button be an optional feature (caregiver can determine if user needs access) and they are hopefully coming up with a solution this month (July of 24). If not, this phone will not work for us. In my opinion, this is such a major design flaw and makes this phone unusable for my dad. I’ll report back. if these two things could be addressed, I could definitely give them four stars—maybe five!
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